POSITION OVERVIEW

Member of the BCORE team to provide outreach and support services to individuals who use or abuse opiates and other substances, diagnosed with a mental health disorder or dually diagnose in the community and coordinate health and social services between the Agency, community and home settings.

Community Health Care Workers (CHWs) are trained health professionals who serve as trusted liaisons between communities and health and/or social services, improving access, education and health outcomes

REPORTING STRUCTURE

There are no staff reporting to this position.

SPECIFIC RESPONSIBILITIES

Conduct canvassing and visits to various street locations, agencies, shelters, and hospitals to engage clients who may be eligible for the BCORE program.

Earn and maintain clients' trust through consistency, integrity, honesty, managing expectations, unconditional positive regard, and persistent follow-up; impart this approach throughout the team through role modeling, coaching, and close consultation.

Provide outreach and engagement, one-on-one peer support, group peer support, and case management as needed within an interdisciplinary team.

Work effectively and collaboratively with other specialists as part of an interdisciplinary team. Coordinate client care and collaborate with the BCORE team and other social and community agencies, advocating for clients; referring clients to other treatment facilities/community resources as required.

Keep up-to-date, quality services documentation following PEP, HMIS, and other approved policies and procedures.

Ensure timely and appropriate follow-up to referrals and excellent communication and

coordination with referral partners.

Educate clients and their families in regard to: nutrition, medication, side effects, and physical/psychiatric illnesses, dental care, drug user health (wound care, harm reduction), addictions and mental health treatment levels of care, , health maintenance, and preventative

care, including activities related to diagnostic testing preparation and prescribed acute and short-term treatment.

Provide education in communicable disease prevention; prevention of sexually transmitted diseases, including HIV/AIDS, within expertise and scope of training.

Provide advocacy and appropriate resources for clients.

Act as a liaison between the Agency and various community programs.

Participate in BCORE-related meetings, client care conferences, training programs, etc. Follow training in Housing First, Harm Reduction, Motivational Interviewing, Trauma/Resilience, Peer Support, Person-Centered Care Coordination/Case Management, Street Medicine, and other evidence-based practices.

Provide on-call and/or rotating shift duty as needed on nights and weekends and during emergencies.

PRINCIPAL ACCOUNTABILITIES

Community Canvassing and Outreach

Client outreach and engagement for the BCORE program

EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS

Education: High School Diploma and/or equivalent work experience.

Skill Requirement: One to six months OJT required for efficient job performance. 

Job Requirements:

• Valid Community Health Worker (CHW) Certification in the State of Maryland
• Knowledge of the Baltimore City community and community resources
• Excellent communication, problem solving, and organizational skills.
• Valid Driver's License with no more than 4 points
• Access to a personal vehicle

COMMENTS

Must exhibit knowledge of mental health and/or addictions treatment and experience working with unhoused populations

NOTE: INFORMATION CONTAINED IN THIS DESCRIPTION IS A SUMMARY OF THE ASSIGNED DUTIES AND NOT INCLUSIVE OF ALL REQUIREMENTS THAT MAY BE ASSIGNED. ADDITIONAL DUTIES MAY BE ASSIGNED ON AN AS NEEDED BASIS