What are the responsibilities and job description for the Customer Success Manager position at People Culture Talent?
Note: We are recruiting on behalf of our valued client. This opportunity is for a position with their organization, not with People Culture Talent. We're excited to help connect talented professionals with this exceptional team!
The Role
The leading AI-powered automation platform transforming revenue teams is looking for a Customer Success Manager to help customers like Zscaler, Ramp, and 1Password unlock greater productivity and scale with our technology. In this role, you’ll own a portfolio of high-impact mid-market accounts, guiding them from onboarding through expansion, and ensuring they achieve measurable ROI. You’ll work cross-functionally with Solutions Architects, Sales, and Product to turn insights into action, drive adoption across teams, and help shape the future of how revenue organizations operate.
What You’ll Own
Core Responsibilities
This fast-growing Series A company is revolutionizing revenue teams through AI-powered automation, helping organizations unlock rep productivity and scale execution without increasing headcount. Backed by top-tier investors including FirstMark, Stage 2 Capital, Inovia, and Basis Set Ventures, they're transforming how sales teams operate through intelligent insights and seamless tool integration.
The Role
The leading AI-powered automation platform transforming revenue teams is looking for a Customer Success Manager to help customers like Zscaler, Ramp, and 1Password unlock greater productivity and scale with our technology. In this role, you’ll own a portfolio of high-impact mid-market accounts, guiding them from onboarding through expansion, and ensuring they achieve measurable ROI. You’ll work cross-functionally with Solutions Architects, Sales, and Product to turn insights into action, drive adoption across teams, and help shape the future of how revenue organizations operate.
What You’ll Own
Core Responsibilities
- Manage a portfolio of 30 mid-market customers
- Identify and address account risks and growth opportunities proactively
- Use data analytics to enhance customer engagement and retention
- Work closely with sales, support, and solutions teams
- Create knowledge base content and enhance customer onboarding processes
- Build and maintain strong relationships with strategic customers
- Act as the primary point of contact for customer success
- Understand and align with customers' goals and business needs
- Track customer health metrics and address concerns or opportunities promptly
- Lead customers through efficient onboarding and implementation
- Create customized product guides, best practices, and success playbooks
- Coordinate with Solutions Architects to ensure successful technical integration
- Discover and pursue opportunities for account expansion
- Develop success plans and business reviews that showcase clear ROI
- Guide customers in exploring new use cases and expanding team adoption
- Gather and communicate customer insights to Product & Engineering teams
- Champion customer needs within the organization
- Help create customer resources like case studies, FAQs, and webinars
- 3-5 years of experience in Customer Success, preferably at technical SaaS companies
- Proven ability to manage multiple responsibilities with strong organizational skills
- Technical aptitude and quick grasp of complex product concepts
- Experience at early-stage Series A or B companies preferred
- Outstanding communication and relationship-building abilities
- Skilled at managing multiple accounts and adapting to changing priorities
- Proactive, empathetic, and solution-focused mindset
- Track record of collaborating with Sales, Product, and Technical teams
- Ability to prioritize accounts and create strategic customer engagement plans
- Strong analytical skills with talent for turning data into actionable insights
- Strongly proficient with operational tools Slack, Google Drive, Zoom etc.
- Thrives in a fast-paced startup environment
- Familiarity with Salesforce, product analytics tools, or customer health platforms is nice to have, but not required
- Total OTE: $140K (base variable)
- Bonus structure based on NDR, logo retention, and personal OKRs
- Impactful Work: Opportunity to make a significant impact on the company's growth and success.
- Innovative Environment: Be part of a dynamic, fast-paced setting that encourages innovation and creativity.
- Professional Growth: A culture that promotes learning and professional development.
- Competitive Compensation: Enjoy a competitive salary, equity and comprehensive benefits, including a hybrid work model, from our San Mateo office.
This fast-growing Series A company is revolutionizing revenue teams through AI-powered automation, helping organizations unlock rep productivity and scale execution without increasing headcount. Backed by top-tier investors including FirstMark, Stage 2 Capital, Inovia, and Basis Set Ventures, they're transforming how sales teams operate through intelligent insights and seamless tool integration.