Education + Training Coordinator

Summary: This role is a full-time salaried position with a work schedule of M-F and an occasional weekend day driven by training needs. This role will require a strongly organized individual with a combination of training skills/experience and an operations acumen with the ability to manage specific pieces of our salon and spa business. The ideal candidate will be responsible for a vast spectrum of responsibilities to ensure both internal and external customers are provided with the highest level of attention and care set by the PENZONE brands.

RESPONSIBILITIES:

• Supports administrative tasks for new artist training.
• Schedules new artists
• Creates and maintains schedules for creative educators
• Processes call offs and requests off for artists.
• Ensures proper weekly administration of timeclock and payroll audit.
• Controls oversees Support Staff Training Orientation
• Oversees the administration of Salon and Barber license tracking & license renewals.
• Nurtures new artists, apprentices interns by helping to coach, support growth help manage artist/apprentice issues.
• Provides content development and support for BASE OF YOU.
• Contributes development and support to the Cypher platform.
• Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
• Supports creative educator team and education leaderships.
• Provides extraordinary guest service and spends time circulating on the floor to support our guests.
• Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE
• Collaborates with PENZONE team members to provide an elevated experience for guests.
• Other tasks and responsibilities not listed which may be deemed as essential or necessary to this role.

JOB QUALIFICATIONS

• Exceptional attention to detail and organizational skills
• Prefer minimum of 1-year successful industry service experience.
• Ability to multi-task and prioritize daily responsibilities and effectively meet/exceed department deadlines.
• Excellent written verbal communication skills
• Ability desire to work in a fast-paced environment.
• Track record of high achievement and a sense of self-motivation
• Strong interpersonal skills that allow for confident interactions with all demographics of potential guests/clients
• Ability to work with minimal supervision.
• Working knowledge of Microsoft Office programs
• Demonstrated ability to adapt quickly to changing priorities.
• Must have favorable references and pass a background check.