What are the responsibilities and job description for the Customer Service Representative (Guest Experience Call Center) position at Penzone Salons?
GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin, OH
Improve lives from the outside in. Join our team enjoy $10 haircuts, $20 massage, 40% off salon spa products, growth opportunity oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
- Position is onsite at BASE ONE in Dublin, OH.
Perks:
- $10-$20 Salon Spa services
- 40% off Salon Spa products
Salary : $10 - $20