Information Technology Support Technician

L2 Technician

• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Perform server firmware upgrades to ensure systems are running on the latest approved versions.
• Configure server IP addresses and default access credentials in accordance with standard procedures.
• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
• Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
• Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
• Conduct physical inspections as requested or audits of servers, components, and consumables to ensure equipment inventory accuracy.

L1 Technician

L1 Technician

• 1-2 years exp Move servers and switches to required destination for installation.
• Inspect servers and switches to make sure that they are not damaged in any way.
• Smoke test servers to ensure that server is functioning as intended.
• Install servers and switches and cable it according to provided wire map.
• Make sure that all cables ran are bundled neatly and in accordance with Nvidia's standard.
• Double check with network admins to make sure everything is cabled correctly, and all connections are up.
• Install additional components needed (NIC, Drive, Memory)
• Assist in unboxing and prepping servers as ne