What are the responsibilities and job description for the Field Service Technician, 1st Shift position at Pentair Management Company?
Field Service Technician, 1st Shift-N Fort Myers
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Field Service Technician to join our Pool Team. You will assist our customers by processing orders, preparing correspondence, answering phones, and fulfilling customer inquiries with a goal of maintaining customer satisfaction.
You will:
- Communicate directly with customers to recommend spare parts, schedule service visits, and answer technical questions.
- Provide training to customers and maintenance personnel on operation, spare parts requirements, and safety of equipment.
- Track technical and service issues, and ensure all inquiries and issues are resolved completely, quickly, and efficiently.
- Manage the service needs of the company in terms of scheduling resources and trips to meet the demands of our customers and partners.
- Coordinate with management and other operational groups (including internal and external customers) to ensure the accuracy and timeliness of service and training activities.
Key Qualifications:
- EPA certificate is required, at a minimum.
- 3 years of professional experience working in HVAC and/or equipment repair.
- Experience working with gas compression, refrigeration, gas recovery, and/or gas separation equipment is preferred.
- Experience working with industrial equipment for renewable energy, agricultural, brewing, dairy, and/or food and beverage, as well as technical equipment in military and/or heavy-industrial (e.g., oil and gas, refining, chemical, etc.) environments will also be considered.
- Demonstrated ability to understand, analyze, and execute process corrections and improvements for installed swimming pool heat pumps.
- Must be able to stand, walk, bend, reach, and twist at the waist.
- Must be able to lift up to 50 pounds from floor to waist consistently throughout shift.
Compensation:
- The hourly pay for this role is $21.00 - $24.00/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.
Shift:
- 1st Shift: 8:00am - 5:00pm, Monday - Friday
- Overtime and possible weekends if needed
Benefits:
As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:
- Paid holidays
- Paid vacation
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Tuition reimbursement
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
Salary : $21 - $24