Patient Care Representative/Front Desk

Position: Patient Care Representative/Front Desk

Join PentaHealth / Tandigm Physician Services - A Growing Healthcare Leader

PentaHealth / Tandigm Physician Services, a leading physician-owned practice with nine locations across Chester, Delaware, and Philadelphia Counties, seeks a dynamic and experienced Patient Care Representative/Front Desk to join our team at our PentaHealth Mount Airy Family Practice, Philadelphia, PA location. We are a thriving organization of 260 employees dedicated to providing exceptional healthcare.

About the Role:

You will play a crucial role in ensuring efficient front office operations and facilitating effective communication between patients and staff.

• Performs selected clerical and administrative duties and assists physicians as part of the care team
• Welcomes incoming patients in a pleasant, professional manner.
• Verifies and confirms patient’s appointment.
• Verifies and updates patient demographic information on the computer at each visit as needed.
• Collects insurance co-payments, non-covered services, and outstanding balances at the time of service.
• Books, coordinates, and reschedules patient appointments.
• Maintains orderly, efficient, and timely flow of patients.
• Completes all required information on insurance, workman’s compensation, and other inquiry forms, contacting patients when requested forms are finalized.
• Answers patient inquiries in a pleasing, professional manner.
• Answers telephones, transfers calls, takes messages as needed, and delivers to appropriate staff.
• Assists Providers and Office Manager when necessary and/or requested during non-clinical activities.
• Completes insurance referrals for patients as needed, including verifying coverage via the online database.
• Records information on logs, ledgers, and deposits accurately and neatly and copies logs and records as needed
• Prepares for and reports at meetings as required
• Maintains strict confidentiality and treats staff, providers, patients, and visitors with respect.
• Performs other related duties as required.

Ideal Candidate:

• Knowledge of physician business office procedures
• Skill in identifying and resolving problems
• Ability to prepare records per instructions
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public
• Ability to read, write, and communicate effectively orally and in writing
• Proficiency in the operation of a computer and other office equipment

Prior Training, Education and Work Experience:

• High School Diploma or equivalent
• Front desk experience in a medical office environment is preferred
• Working knowledge of secretarial procedures, organizational policies & procedures, systems, and office management practices
• Some knowledge of CPT & ICD-10 coding is preferred

Schedule: Monday - 7am - 4pm, Tuesday - 8am - 5pm, Wednesday -7am - 4pm, Thursday - 8am - 5pm, Friday - 7am - 4pm

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21