Patient Care Representative/Front Desk

Join PentaHealth / Tandigm Physician Services - A Growing Healthcare Leader

PentaHealth / Tandigm Physician Services, a leading physician-owned practice with nine locations across Chester, Delaware, and Philadelphia Counties, seeks a dynamic and experienced Patient Care Representative/Front Desk to join our team at our Family Practice Exton, PA location. We are a thriving organization of 260 employees dedicated to providing exceptional healthcare.

This position aims to enhance our patient experience from the moment they walk through our doors. This role is crucial for our daily flow, ensuring seamless communication and serving as the welcoming face of our practice.

About the Role:

• Performs selected clerical and administrative duties and assists physicians as part of the care team
• Welcomes incoming patients in a pleasant, professional manner.
• Verifies and confirms patient’s appointment.
• Verifies and updates patient demographic information on the computer at each visit as needed.
• Collects insurance co-payments, non-covered services, and outstanding balances at the time of service.
• Books, coordinates, and reschedules patient appointments.
• Maintains orderly, efficient, and timely flow of patients.
• Completes all required information on insurance, workman’s compensation, and other inquiry forms, contacting patients when requested forms are finalized.
• Answers patient inquiries in a pleasing, professional manner.
• Answers telephones, transfers calls, takes messages as needed, and delivers to appropriate staff.
• Assists Providers and Office Manager when necessary and/or requested during non-clinical activities.
• Completes insurance referrals for patients as needed, including verifying coverage via the online database.
• Records information on logs, ledgers, and deposits accurately and neatly and copies logs and records as needed
• Prepares for and reports at meetings as required
• Maintains strict confidentiality and treats staff, providers, patients, and visitors with respect.
• Performs other related duties as required.

Ideal Candidate:

• Knowledge of physician business office procedures
• Skill in identifying and resolving problems
• Ability to prepare records per instructions
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public
• Ability to read, write, and communicate effectively orally and in writing
• Proficiency in the operation of a computer and other office equipment

Prior Training, Education and Work Experience:

• High School Diploma or equivalent
• Front desk experience in a medical office environment is preferred
• Working knowledge of secretarial procedures, organizational policies & procedures, systems, and office management practices
• Some knowledge of CPT & ICD-10 coding is preferred

Schedule: Monday – Thursday 8:00 – 4:30; Friday 8:30 – 4:30/5:00 (close)

Job Type: Full-time

Pay: $19 -21/hour DOE

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Exton, PA 19341 (Required)

Ability to Relocate:

• Exton, PA 19341: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21