What are the responsibilities and job description for the Operations Manager - FREC position at Penske Vehicle Services?
Position: Operations Manager
Location: Featherstone Road Engineering Center (Auburn Hills, MI)
Reports to: Director, OEM Fleet Services
Description:
This Site Operations Manager role is tasked with driving continuous improvement and optimizing all processes within an automotive mechanical/repair facility providing complex diagnostic and retrofit support to client-owned vehicles before they are delivered to commerce. This role oversees all operations within the plant, which includes automotive mechanical, parts, shipping/receiving, logistics, and quality to ensure that maximum operational performance is consistently achieved. This individual must have the key skills to drive all processes that maximize stewardship, safety, quality and productivity with direct oversight of approximately 45 PVS team members at this location. Effective communication to all levels of the organization is an essential element of this job.
Essential Job Functions:
- Plan, organize, direct and run optimum day-to-day operations to exceed our clients expectations, in direct partnership with on-site Stellantis client(s)
- Increase production, asset capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
- Manage systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets
- Collect and analyze data to find instances of waste or excessive overtime
- Responsibility for production output, product quality and on-time shipping
- Oversight of all client assets and vehicles
- Allocate resources effectively and fully utilize assets to produce optimal results
- Commit to and further drive plant safety procedures
- Oversight of all time & attendance-related functions for PVS team members at this location
- Insert appropriate corrective actions where required
- Build a strong relationship with work group, manage and develop the plant team
- Address team member issues or grievances and administer corrective action in partnership with Human Resources
Qualifications:
- Bachelors degree is preferred, but not required
- 3 years of progressive leadership experience is a plus
- Experience working in an automotive manufacturing / production environment
Requires the Following Skills:
- Excellent communication, both oral and written. Must be able to communicate effectively via telephone, email and written means
- Proven knowledge of business and management principles (budgeting, strategic planning, resource allocation, human resources and profit & loss)
- Familiarity with automotive industry standard equipment and technical expertise
- Knowledgeable in areas of safety, quality, productivity, demand creation, inventory, and stewardship processes
- Computer literacy- ability to produce Excel & PowerPoint information and present capably, as needed
- Ability to create accountability and to lead by example
- Strong team building, decision-making and people management skills