What are the responsibilities and job description for the Greeter position at Penske Automotive Group?
Mercedes Benz of Greenwich, a Penske Automotive Group dealership, is looking for a friendly Greeter to join our dealership team and deliver extraordinary customer service experiences.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated professionals with strong interpersonal skills who share that same passion to join our team.
Our Greeters are oftentimes a guest's first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.
WHAT WE HAVE TO OFFER
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
- Genuine interest in providing an exceptional customer service experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt assistance to customers with courtesy, accuracy, and professionalism.
WHAT YOU CAN BRING TO THE TABLE
- Commitment: Ensure our customers have a world-class experience at every step along their journey.
- Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
- Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
- Collaboration: Support the dealership sales and service team during events, service rush hours, and as otherwise needed onsite, often during non-traditional hours.
- Technical Expertise: Capably manage telephone switchboards to handle customer calls and enter basic customer demographic information into the sales control system as required.
APPLY WITH US, WE'RE HIRING IMMEDIATELY!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Qualifications:
Competencies
- Exceptional customer service skills
- Strong organization skills and ability to multi-task
- Ability to read and comprehend instructions and information
- Ability to listen to customers and determine how to assist them
- Maintains positive attitude
- Proficient with Microsoft applications
- Time management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls at one time
- Maintain professional appearance at all times
Supervisory Responsibility
None
Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom, and will work with the computer, telephone, and other office equipment as appropriate. May be asked to drive cars on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position will require the employee to alternate from sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent
Preferred Education and Experience
Customer service oriented with a positive attitude. Previous customer service experience preferred.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)