What are the responsibilities and job description for the Field Support IT Technician position at Penske Automotive Group?
Penske Automotive Group is looking for an experienced Field Support IT Technician to join our team in Eatontown, NJ and help support the infrastructure of our technical organization.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks.
Pay for this position is $23.00 - $25.00.
WHAT WE HAVE TO OFFER
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
- Ability to troubleshoot technology issues for employees over the phone and in person.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience.
WHAT YOU CAN BRING TO THE TABLE
- Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity.
- Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware.
- Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Qualifications:
- Expertise in computer hardware and software systems and programs including but not limited to emails, industry specific software, telecommunications, computer networks, network administration and network installation
- Ability to prioritize multiple "High Priority" request for most efficient operations
- Ability to remain patient and professional when faced with difficult situations
- Ability to demonstrate proper techniques for using company's technology resources
- Ability to understand, and keep abreast of, regulations that impact business, customer and employee information security
- Ability to wear proper safety equipment
- Ability to facilitate and/or conduct technical training on use of equipment and software to employees
- Extreme Computer proficiency in Microsoft Office
- Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to process data and organize it for management analysis
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to interact well with others and be a positive influence on morale of department, dealership and organization
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work- lifting, pulling or pushing up to 50 pounds occasionally, or up to 20 pounds of force frequently, or 10 pounds of constantly as required to move objects
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
This position may encounter heat and cold when installing equipment or repairing equipment
This position may encounter hazards when installing equipment or repairing equipment
Works evenings, weekends and holidays as required.
High School Diploma or equivalent; and one to two-year related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A. A.) or equivalent; and one to three-year related experience and/or training; or equivalent combination of education and experience
Microsoft Certification preferred but not required
Salary : $23 - $25