What are the responsibilities and job description for the Assistant Service Manager position at Penske Automotive Group?
Don Allen Ford Nantucket, a Penske Automotive Group dealership, is looking for a motivated and hard-working Assistant Service Manager to join our team and deliver extraordinary customer experiences.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Assistant Service Manager helps to maintain an efficient and profitable service department through staff support engagement, customer retention, cost controls, achievement of objectives, and maintenance of service records. This position will also monitor the workload and throughput of technicians, working to ensure shop time is consistently sold to service customers.
WHAT WE HAVE TO OFFER
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work
- Competitive compensation with uncapped earning potential. Our commission-based pay structure allows you to control your income.
- Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Proven management leadership, with at least two years of automotive retail service experience.
WHAT YOU CAN BRING TO THE TABLE
- Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
- Excellence: Provide an unparalleled level of expertise in running an efficient service department focusing on customer satisfaction while ensuring profitability.
- Leadership: Ensure the service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
- Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Qualifications:
Competencies
- Ability to effectively interview and identify personnel required to meet departmental and organizational goals and aid in their selection for employment
- Ability to assist when required in the management of department personnel, as required to meet departmental and organizational goals
- Ability to effectively guide the work activities of the department to achieve departmental and organizational goals
- Strong organization skills and ability to multi-task
- Proficient with Microsoft applications
- Time management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions
- Exceptional attention to detail
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to interact well with others
Supervisory Responsibility
Assists the Service Manager with supervision of employees
Work Environment/ Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
- This position requires sitting for prolonged periods of time and may involve standing and walking on occasion
- This position requires the ability to push, pull, stoop, kneel, reach, grasp
- This position involves repetitive motion--primarily typing
- This position requires the ability to communicate verbally and nonverbally
Position Type/Expected Hours of Work
Standard Business Hours with the ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience.
Preferred Education and Experience
- Previous Technician experience
- Bachelor's degree (B.A.) from a four-year college or university
- Three to six years related experience and/or training; or equivalent combination of education and experience
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification