Customer Service Representative

Customer Service Representative Penske Collision Escondido Escondido, CA Benefits Hiring Process Work Environment Job Details Penske Collision Center - Escondido is looking for an Automotive Glass Customer Representative to join our team and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Automotive Glass Customer Service Representative, you will be the primary point of contact for customers seeking assistance with automotive glass-related issues. Your role will encompass a variety of tasks aimed at ensuring customer satisfaction and facilitating the resolution of inquiries or concerns efficiently. You will work closely with customers, technicians, and other team members to provide excellent service and support. Pay for this position is $22 - $24 per hour. WHAT WE HAVE TO OFFER Consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Exceptional attention to detail. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey. Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services. Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Pay for this position is $22 - $24 per hour. M-F 8 -5 Req Number: 34913 Position Code: 782801 Type: Full-time Dealership: Penske Collision Escondido