North America Logistics Manager

Job Description

Job Title: North America Logistics Manager

Location: Tijuana, Mexico

Reporting to: Global Logistics Director

Pens.comis an industry leading global promotional products company, servicing over one million customers in more than twenty countries in North America, Europe, and Asia. We market, manufacture, personalize, and sell products globally through both online and offline channels. Our headquarters are in San Diego, California, with facilities in Tennessee, Mexico, Ireland, Tunisia, Jamaica, China, and France supporting more than two thousand employees. National Pen’s unique niche is the ability to personalize a promotional product to a customer’s specific needs with low minimum order requirements. National Pen is owned by Cimpress plc, a multi-billion dollar publicly traded global entity with portfolio companies specializing in mass customization. (Nasdaq: CMPR)

Primary Responsibilities

• Logistics Strategy & Planning:
• Develop and implement logistics strategies and initiatives to optimize transportation and distribution networks within North America.
• Forecast logistics needs, identify cost-saving opportunities, and implement continuous improvement initiatives.
• Collaborate with senior management to align logistics strategies with broader company goals.
• Collaborate with carriers, customer care and other business departments to create customer centric solutions while managing costs and executing consistent, high on-time-delivery.
• Identify and implement process and system needs to maintain future company growth.
  
  
  
  

• Team Leadership & Collaboration:
• Lead and mentor logistics teams, providing training, guidance, and support to enhance performance and efficiency.
• Collaborate with internal departments (sales, production, finance, etc.) to ensure seamless operations.
• Coordinate with regional and global teams to align logistics operations across different markets.
  
  
  
  

• Performance Monitoring & Reporting:
• Monitor key performance indicators (KPIs) related to logistics performance, including delivery time, cost savings, and customer satisfaction.
• Collaborate with data teams to develop regular reports on logistics performance, cost analysis, and recommendations for improvements.
• Analyze data to identify trends and opportunities for optimization.
  
  
  
  

• Skills and abilities
• Strong leadership and team management skills
• In-depth knowledge of logistics software and tools (ex: Oracle tools)
• Excellent communication, negotiation, and problem-solving skills.
• Analytical mindset with the ability to optimize logistics processes.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
  
  
  

Required skills and knowledge:

• Bachelor’s Degree preferred in Supply Chain or Logistics
• Minimum 5-7 years’ experience with domestic and international freight
• Essential to have proven experience in ocean freight and small parcel shipping
• Experience with maquiladora operations at the San Diego, CA border preferred.
• Some travel may be required including visits to our Tijuana, MX plant
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  
  
  

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).