What are the responsibilities and job description for the MEDICAL ASSISTANT (PD) 4MS04 position at Penobscot Valley Hospital?
Description
POSITION: Medical Assistant
DEPARTMENT: Penobscot Valley Primary Care/Specialty Clinic/Penobscot General Surgery
JOB FUNCTIONS
- Interviews patients and obtains demographic and insurance information accurately.
- Verifies insurance eligibility and collects patient portion amounts, such as co-pays, according to the Collection Policy.
- Attempts collection from self-pay patients and refers them to the Financial Counselor to determine eligibility for charity care.
- Maintains a =5% error rate over a 90-day average and completes end-of-day review before ending each shift.
- Greets and escorts patients to the exam room in a customer-oriented manner; obtains vital signs and weight; records chief complaint or reason for visit; reviews medication list and allergies; updates family, social, past medical, and surgical history; and informs the provider of meaningful use or preventive care needs (e.g., mammogram, eye exam, etc.).
- Assists the provider during examinations and with immunizations.
- Provides patient instructions as directed by the provider.
- Ensures cleanliness of exam rooms after patient visits and adheres to Standard Precautions.
- Provides telephone support using appropriate telephone technique.
- Receives and processes messages accurately and promptly; screens urgent calls and keeps the provider informed.
- Maintains clinic supplies; reorders and stocks as needed.
- Ensures supplies and medications are stored according to practice standards; checks for expiration dates; transports instruments in biohazard containers for reprocessing.
- Notifies secretary of diagnostic studies and referrals as requested by the provider; demonstrates scheduling knowledge and assists the secretary when necessary.
- Maintains clinical patient records and reviews patient records prior to scheduled visits.
- Participates in prescription renewals for patients.
- Participates in gathering data for quality measures.
- Ensures all equipment is in proper working order and included in the Preventative Maintenance Program.
Quality Improvement
Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.
Requirements
High school diploma or GED.
Successful completion of a Medical Assistant program. If not nationally certified (AMT, RMA, NCMA or CCMA) then must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire. Computer literacy (Microsoft Office). Excellent communication skills. Professional appearance and demeanor.
PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees with 30 authorized hours and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.