What are the responsibilities and job description for the Ice Arena Operations & Facility Attendant position at Penobscot Ice Arena?
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Position Overview
Penobscot Ice Arena is seeking a reliable, motivated, and personable team member to join our arena operations staff. This position is ideal for someone who enjoys working with the public, takes pride in keeping a facility running smoothly, and is willing to learn a variety of specialized skills.
The successful candidate will be expected to work independently, provide excellent customer service, and assist with the day-to-day operation and maintenance of the arena.
Schedule
- 40 hours per week
- Regular schedule begins Tuesday afternoon and runs through Friday evening
- Approximately 2:00 PM start time
- End time will vary depending on the arena schedule, generally between 9:00 PM and midnight
- Saturday, Sunday, and Monday off
- The position requires flexibility because arena operations and events can cause daily end times to vary.
Primary Responsibilities
Responsibilities will include, but are not limited to:
- Providing friendly and professional customer service to arena patrons, skaters, teams, families, and the general public.
- Operating a cash register and accurately handling cash and transactions.
- Answering emails and assisting with arena communications.
- Creating, updating, and maintaining schedules and calendars.
- Learning to cut, resurface, and maintain the ice according to arena procedures.
- Learning and becoming proficient in ice-skate sharpening.
- Performing light maintenance and facility upkeep.
- Performing janitorial and cleaning duties as needed.
- Moving and lifting both light and heavier objects when required.
- Monitoring the facility and addressing routine operational needs.
- Working independently and recognizing tasks that need to be completed without constant supervision.
- Assisting with other arena duties as needed.
What We're Looking For
The ideal candidate will be:
- Dependable and punctual
- Friendly, outgoing, and comfortable working with the public
- A self-starter who can work independently
- Motivated and willing to learn new skills
- Organized and able to manage changing schedules
- Comfortable handling cash and using a computer/cash register
- Able to communicate professionally in person, by phone, and through email
- Comfortable performing physical work, including lifting and moving equipment
- Willing to perform cleaning, maintenance, and other hands-on duties
- Able to maintain a positive attitude and professional personality, even during busy periods
- Willing to learn ice maintenance and skate sharpening — previous arena experience is helpful but not necessarily required
A Good Candidate for This Position
The person we're looking for doesn't necessarily need to come from the ice-arena industry. Reliability, attitude, willingness to learn, customer-service skills, and the ability to take initiative may be more important than having previous rink experience.
Someone with experience in hospitality, retail, recreation, facilities, sports, customer service, maintenance, or other public-facing operations could potentially transition well into this position.
Pay: $23.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $23 - $25