What are the responsibilities and job description for the Substance Use Disorder Services (SUDS) Operations Assistant position at Penobscot Community Health Care?
Help Support Recovery and Expand Access to Care
The Substance Use Disorder Services (SUDS) Operations Assistant plays a key role in supporting patients, providers, and care teams throughout the recovery journey. This position helps strengthen program operations through patient outreach, schedule coordination, collaboration with internal departments and community partners, and support for recovery-focused services. The ideal candidate is organized, compassionate, and committed to helping individuals access and remain engaged in care.
Schedule: Full-Time, Monday-Friday, 8am-4:30pm
Location Note: This in-person position will be based at either Brewer Medical Center (Brewer, Maine) or Seaport Community Health Center (Belfast, Maine), depending on the location of the selected candidate.
Highlights of the position:
- Support Recovery and Healing: Help patients navigate treatment, access resources, and stay connected to the care and support they need.
- Be a Key Resource for Patients and Providers: Serve as a trusted point of contact, helping coordinate appointments, program requirements, and ongoing engagement in services.
- Coordinate Care Across Teams: Partner with providers, nurses, social workers, recovery coaches, and community organizations to support comprehensive, patient-centered care.
- Keep Programs Running Smoothly: Assist with schedule management, patient outreach, referrals, prior authorizations, reporting, and other operational functions that support access to care.
- Make an Impact Beyond the Clinic: Participate in recovery-focused initiatives and collaborate with community partners to strengthen support systems for individuals in treatment.
- Join a Mission-Driven Organization: Be part of a team committed to improving the health of our communities through compassionate, integrated care for all.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
- PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Education and Experience:
- High School Diploma or equivalent required.
- 2 years of experience working in an outpatient healthcare setting required.
- 2 years of experience of schedule management experience required.
- Will have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com (mailto:recruitment@pchc.com).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.