What are the responsibilities and job description for the Patient Service Representative - Penobscot Community Health Center position at Penobscot Community Health Care?
Are you a compassionate problem-solver who thrives in fast-paced settings and leads with kindness? Do you believe great care begins the moment someone walks through the door? If so, PCHC’s Penobscot Community Health Center is looking for you! We’re seeking a Patient Service Representative (PSR) who brings positivity, professionalism, and a commitment to stellar customer service. As a PSR, you’ll be the first friendly face patients see—and a key part of creating a welcoming, respectful experience that reflects our mission to provide care for all. From check-in to coordination with clinical teams, your work helps ensure every patient feels seen, supported, and heard. Ready to make a meaningful impact? Apply today!
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-time, Monday-Friday, 8:30am-5pm
Highlights of the position:
- Delivers compassionate, high-impact customer service, ensuring every patient feels seen, heard, and valued.
- Serves as the first point of contact, embodying the spirit of our mission in every interaction.
- Acts as a trusted liaison between patients and clinical teams, facilitating clear, timely, and respectful communication.
- Creates a warm, welcoming environment — in-person, over the phone, and across all points of contact.
- Manages patient registration with accuracy and care, updating demographics, insurance information, and compliance forms.
- Clearly communicates financial responsibilities, collects payments when appropriate, and supports the revenue cycle to strengthen patient access to care.
- Accurately schedules appointments following established protocols, helping patients navigate their care journey with ease.
- Provides knowledgeable support for patient needs around records, referrals, billing, insurance, and the sliding fee program — removing barriers and reducing workload for the care team.
- Works closely with administrative and clinical teams to elevate the patient experience and continuously improve how we deliver care.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Education and Experience:
- High school diploma or equivalent preferred
- Completion of Medical Terminology course preferred
- Two years of experience in medical office setting preferred
- Strong customer service skills required
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.