What are the responsibilities and job description for the Care Management Systems Coordinator position at Penobscot Community Health Care?
Penobscot Community Health Care is seeking a detail-oriented, collaborative, and systems-minded Care Management Systems Coordinator to support our Community Care Team (CCT), Chronic Care Management (CCM), and PCPlus programs. This is a unique opportunity for someone who enjoys improving processes, solving operational challenges, working with data, and supporting teams that help patients navigate complex healthcare needs.
In this role, you'll serve as a key partner to leadership, clinical teams, and external stakeholders, helping ensure program compliance, reimbursement accuracy, quality performance, and operational success. The ideal candidate is organized, analytical, proactive, and energized by the opportunity to build efficient systems that support both exceptional patient care and sustainable program growth.
Schedule: Part-Time, 24 Hours/Week, (3) 8-Hr Days (Days can be flexible depending on your preferences and needs.)
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg (https://www.youtube.com/watch?v=GyC3DFYq0zg)
What You'll Be Part Of:
- Meaningful Impact Behind the Scenes: Support programs that help patients access care, manage chronic conditions, and improve health outcomes across our communities.
- Systems, Data & Process Improvement: Develop and maintain workflows, tracking tools, reports, dashboards, and operational processes that drive efficiency, quality, and program success.
- Program Compliance & Reimbursement Excellence: Help ensure documentation, billing, attestation, enrollment, and reporting requirements are completed accurately and on time to support compliance and reimbursement integrity.
- Cross-Functional Collaboration: Partner with leadership, clinical teams, finance, MaineCare, and other stakeholders to solve problems, implement improvements, and support evolving program needs.
- Quality & Population Health Focus: Use reporting and quality data to identify opportunities for outreach, care gap closure, patient engagement, and improved health outcomes.
- Subject Matter Expertise & Innovation: Serve as a resource for program requirements, workflow development, and emerging care management initiatives, helping teams adapt and succeed in a changing healthcare environment.
- Autonomy, Ownership & Professional Growth: Take initiative, exercise independent judgment, and play a key role in shaping operational processes that support long-term program sustainability and organizational success.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
- PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Education and Experience:
- High School Diploma required.
- A college degree or equivalent post-secondary experience is preferred.
- Minimum of three years’ experience in a primary healthcare or related profession, including experience in supporting multiple program and services lines required.
- Experience in working with MaineCare or Kepro systems required.
- Certified Medical Assistant through the AAMA preferred.
- PACE or Lean Six Sigma certification preferred.
- Will have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross, or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com (mailto:recruitment@pchc.com).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.