VP International Operations

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Vice President International Operations manages various activities under the direction of the FVP, International Operations that assist management in identification, evaluation and transition of complex Business Process Outsourcing (BPO) transitions from conception through completion. As the VP International Operations, you will communicate with both to their internal Clients and with our BPO offshore Partners daily and do so in a coherent manner.

The VP International Operations will:

• Assist with defining and administering a comprehensive labor offshoring and outsourcing management program to support the company’s operational goals
• Work with management (including Executive Leadership) from all departments to identify, develop, and pursue new opportunities, methods and processes to improve labor cost effectiveness with emphasis on offshoring solutions
• Develop and promote offshore and outsourcing solutions including determination of outsourcing vs hiring direct employees overseas
• Support in researching, sourcing, negotiating, and contracting cost effective offshore and outsource agreements
• Build and maintain strong working relationships with internal customers and key suppliers
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bachelor’s degree in Business, Finance, Accounting Technology Management, Project Management or related field required – MBA preferred
• 7 years of project management experience in related field and 5 years managing a staff – preferably having offshore staff management experience
• Direct experience in managing/supporting a large scale multinational BPO operation
• Expert understanding of IT environments, technologies and processes with regard to business needs required
• Experience managing organizational change and/or process improvement projects required
• Must be an experienced user of Microsoft Office tools, including Excel, Word, and PowerPoint
• Financial Services and, if possible, mortgage industry experience preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $95,000 - $155,000