SVP, Marketplace Software Implementation

PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

You lead flagship enterprise software implementations while building the standard that scales delivery. You meet with executive stakeholders, turn ambiguous goals into a clear plan, then drive requirements and execution holistically: solution design, configuration, integration, data migration, testing, cutover, and hypercare. You write, run, and fix—not just supervise—so the country’s largest mortgage servicers can enjoy the benefits of the world’s most advanced and proven mortgage servicing platform.

The SVP, Software Implementation Will

• Own end‑to‑end enterprise implementations. Run discovery through hypercare with disciplined scope, clear milestones, and exit criteria
• Act as a player‑coach on priority accounts. Personally lead critical workstreams while mentoring resources and setting the bar for execution
• Build the playbook. Formalize stage gates, templates, runbooks, and change‑control practices that make delivery repeatable
• Install rigorous program governance. Stand up steering cadence, decision logs, status reporting, and transparent go/no‑go reviews. Build the assets and rituals that make stellar execution automatic
• Translate requirements into testable designs. Produce solution designs, acceptance criteria, and release plans in tight partnership with Product and Engineering
• Lead integrations and data migration at scale. Partner with technical leads to define architectures, mappings, validation, cutover, and reconciliation while meeting security, compliance, and performance needs
• Manage schedule, budget, and quality. Control the critical path, protect margins via SOWs and change orders, and hold SLAs on defect leakage and stability
• Communicate with and influence executives. Surface trade‑offs early, present options and implications, and secure timely decisions inside Plaisse and with clients
• Manage partners to accountable execution. Hold client working teams accountable to deliverables and deadlines with rigor and discipline-all the while recognizing that this accountability needs to be delivered in a way that preserves and strengthens the client relationship
• Instrument and improve delivery. Track cycle time, time‑to‑value, CSAT, and incident rates; run retrospectives and ship the fixes
  
  

What You’ll Bring

• Bachelor’s degree or equivalent experience. MBA or relevant advanced study is a plus but not required
• 8 years in enterprise software delivery. At least 5 years leading implementations of complex systems of record (ERP, CRM, billing, core platforms)
• Financial services fluency is a plus. Experience in fintech, payments, lending, or mortgage servicing strengthens your fit
• Proven player‑coach track record. You personally led multiple large implementations while orchestrating cross‑functional teams
• Deep integration and data expertise. Comfortable with REST/webhooks/SFTP/event streams, SSO (SAML/OIDC/OAuth), data mapping, validation, and cutover
• Strong program leadership and stakeholder management. Skilled with exec steering, scope negotiation, risk control, and decisive escalation
• Tool proficiency that speeds execution. Jira/Confluence, basic SQL, and other tools of the trade
• Clear, concise communication. You write tight status updates, keep impeccable decision logs, and run efficient meetings. You bring ALL constituents along with the appropriate level of depth and with rigorous discipline
• Travel readiness for key milestones. You join on‑sites when governance, testing, or cutover outcomes require it
  
  

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.
  
  

To Learn More About Our Benefits Visit

https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role
  
  

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$174,000 - $305,000

Work Model

OFFICE