Concrete Coatings Field Support Specialist

Penntek Industrial Coatings is seeking a Field Support Specialist to join our dynamic team. This role is ideal for a detail-oriented professional with hands-on experience in concrete floor coatings who can provide top-tier technical expertise and customer support.

As a Field Support Specialist, you’ll play a crucial role in ensuring customer success by assisting with floor preparation, application support, and troubleshooting equipment repairs and maintenance. You'll help build and maintain strong relationships with new and existing customers by leveraging your industry expertise and problem-solving skills.

About Penntek Industrial Coatings

Since 2010, Penntek Industrial Coatings has been a leader in high-quality, award-winning concrete floor coating solutions. We partner with top contractors nationwide, providing easy-to-use, reliable products that deliver outstanding results. As the floor coating industry continues to grow, so does our team—and we’re looking for passionate professionals to grow with us.

Duties and Responsibilities

• Build and maintain strong customer relationships by providing expert product and application support.
• Stay up to date on industry trends, product developments, and best practices.
• Understand customer needs and communicate technical solutions effectively.
• Respond to Penntek’s technical support line 7 days a week, assisting customers with troubleshooting and problem resolution.
• Collaborate with internal teams and customers in a professional and solution-driven manner.
• Demonstrate initiative and creativity in solving technical challenges.
• Assist in planning, preparing, and leading weekly installation training sessions.
• Perform other duties as assigned to support the team.

Essential Competencies Skills

• Education: High school diploma or equivalent required.
• Currently certified in AMPP/NACE Concrete Coating Inspector Level 1 or willing to obtain certification.

Work Experience

2 to 5 years in industrial concreate coatings applications are required.

Travel Requirement

Regular travel is required, which may be up to 50%.

Critical Skills and Abilities

• Strong understanding of floor preparation, coatings application, and equipment maintenance.
• Ability to manage multiple tasks, meet deadlines, and adapt to evolving priorities.
• Critical thinking, data analysis, and the ability to troubleshoot technical issues.
• Strong verbal and written skills to effectively assist customers and collaborate with the team.
• Willingness to answer support calls, including some nights and weekends as needed.
• Ability to follow safety procedures, operational guidelines, and quality standards.
• Ability to work collaboratively with a diverse team and maintain a positive work environment.
• Personal and professional values aligning with Penntek’s standards for teamwork, integrity, and accountability.

Physical Requirements

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. At Penntek, we strive to minimize the level of physical work needed to perform the job. The demands described here are representative of those a team member encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable team members with disabilities to perform the essential functions. Required demands include:

• Must have the ability to exert yourself physically for an eight-hour shift; must be able to walk/stand for duration of assigned shift in intervals of 4-5 hours.
• Position requires full use of arms and hands to reach overhead, forward and to sides.
• See and communicate with sufficient capability to perform assigned tasks and maintain proper job safety conditions.
• Must be alert and aware of surrounding safety concerns.
• Must be able to lift 70 lbs. repetitively throughout the workday.

Work Environment

The work environment for this position is a combination of office and manufacturing settings. As Penntek is a manufacturer and distributor of products and supplies, the incumbent will be exposed to various temperatures, fumes and loud noise in the manufacturing setting. Due to regular time spent on the manufacturing floor, the incumbent must be able to tolerate some exposure to these workplace characteristics. The incumbent must also follow company safety procedures.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000