What are the responsibilities and job description for the CW Default Prevention Representative position at Pennsylvania Higher Education Assistance Agency?
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.
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PHEAA’s Loan Asset Management department is seeking Default Prevention Representatives! This entry level clerical wage role requires the completion of moderately complex work associated with borrower contact in the prevention of Title IV student loan delinquencies. In this role, you will perform skip tracing activities, make outbound phone attempts and respond to incoming calls, and counsel students from partnered colleges and universities to promote positive account management practices with external loan services. You may also complete tasks related to completing telephone payments for defaulted accounts and completing data entry tasks within our State Grant and Special Programs department.
Salary: $16.00/hour
Shift: Monday – Friday 8:00 AM – 4:30 PM
Location: 1200 North 7th Street, Harrisburg, PA 17102
Department: Loan Asset Management
Benefits: Please click here to learn about PHEAA’s Total Rewards Benefits.
Primary Duties and Responsibilities:
Required Skills
High school diploma or equivalent
- Computer literacy and knowledge of MS Office
- Ability to work independently and meet deadlines
- Strong attention to detail
Required Experience
High school diploma or equivalent
Salary : $16