Collections Analyst

The Pennsylvania Employees Benefit Trust Fund (PEBTF), administrator of health benefits for Commonwealth of Pennsylvania employees and retirees, has an immediate opening for a Collections Analyst.

This position reports to the Collections Manager and is responsible for providing assistance with the Collections function within the Fund, including but not limited to, collection of refunds and overpayments.

The successful candidate will possess the ability to:

• Research and collect amounts due to the Fund as a result of unpaid premiums, claims utilization, retro-termination of benefits, and worker’s compensation.
• Generate and mail collection letters at established intervals. Perform regular follow up until resolution is achieved.
• Contact members or providers, either by telephone or in writing, concerning collection issues or to obtain information necessary for the completion of adjustment or refund requests.
• Answer incoming phone calls regarding collection questions.
• Take credit card payments over the phone for both collection balances due and open invoices produced by Accounts Receivable.
• Strictly adhere to all HIPAA and Fund Privacy and Security policies and procedures and perform member verifications in accordance with them.
• Maintain and update computer and hard copy files for collection accounts.
• Research and resolve disputed and/or questionable collection issues.

Requirements for this position include:

• High School diploma or equivalent.
• One or two years of collection experience.
• Ability to work independently and as part of a team

Knowledge requirements:

• Good listening skills.
• Good verbal and written communication skills.
• Good math skills and basic accounting principles.
• Good reference skills.
• Strong analytical and troubleshooting skills.
• Strong organization and prioritization skills.
• Strong interpersonal skills.
• Customer service quality standards.
• Proficient with a 10 key calculator.
• Excellent PC skills including Microsoft Office tools (Outlook, Word, Excel and Powerpoint),
• Good keyboarding skills.

These are the physical requirements for this position:

• Remaining sedentary for extended periods of time working with a computer & monitor (and headset) while communicating with members and business partners.
• Occasional movement of short distances within the facility.
• Ability to review information in electronic and paper formats.
• Ability to communicate with customers via telephone.

These skills, knowledge and experience are preferred:

• Knowledge of medical and supplemental benefits and medical terminology.
• Knowledge of both manual and automated aspects of computer system, as well as familiarity with functions performed in other departments of the Fund.
• Experience in customer service.

We offer a competitive salary commensurate with background and experience, plus an excellent benefits package at the start of employment, a 401K retirement plan, tuition reimbursement, and a professional working environment.

PEBTF, an Equal Opportunity Employer, values the diversity of our workforce and the knowledge of our people.

Job Type: Full-time

Pay: $20.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Harrisburg, PA 17111 (Required)

Work Location: Hybrid remote in Harrisburg, PA 17111

Salary : $21