Membership Coordinator

The Pennsylvania Dental Association (PDA) is a voluntary organization comprising approximately 5,200 member dentists. It is a constituency of the American Dental Association (ADA), the largest and oldest national dental society in the world!

We are currently seeking a highly motivated, detail-oriented individual to join our staff.

Job Summary

The Membership Coordinator will assist with membership recruitment and retention and records administration. The Membership Coordinator plays a vital role in building member loyalty and satisfaction. A positive attitude and a genuine desire to assist others is essential for providing superior support to members.

Essential Functions

· Answer inquiries about member status, member programs, services and dues by e-mail, regular mail and telephone, providing follow-up as necessary and logging all calls.

· Assist in the development and/or the improvement of member resources and programs.

· Prepare for, assist with and implement all ADA and PDA student outreach programs at Pennsylvania dental schools.

· Organize and plan dental student outreach events both virtual and in-person.

· Plan and attend meetings with members, PDA leaders and dental student leaders.

· Work closely with dental school administrators and student leaders to organize events and to strengthen associations presence in PA dental schools.

· Input data (new member applications, changes to member records) into membership database, ensuring that the system is accurate and current at all times.

·· Obtain roster of newly licensed dentists from the Pennsylvania State Board of Dentistry to update database and send membership information.

· Assist with departmental mailings

· Edit informational membership materials

· Other duties as assigned

Qualifications

· Bachelor’s degree not required but strongly preferred

· Proficient in virtual meeting platforms (Zoom, GoTo Meeting, GoTo Webinar, etc.)

· Strong verbal and written communication skills (excellent grammar, voice, and diction)

· Ability to work collaboratively and independently on assigned responsibilities

· Customer database experience preferred but not required

· Customer service experience preferred

· Association experience preferred but not required

· Strong organizational skills and attention to detail

· Strong independent problem-solving skills and initiative

· Ability to prioritize multiple tasks, meet deadlines and work well under pressure

· Intermediate in MS Word and Excel

· Comfortable with public speaking

· Occasional overnight travel is required

What you’ll get out of it:

· Working with a staff that has passion for our mission, believes in one another and has fun.

· The chance to work in an environment that empowers staff to take informed risks and create new programs and services.

· A chance to make a contribution in a fun job with room to make it your own.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Harrisburg, PA 17110