What are the responsibilities and job description for the Customer Service Representative position at Pennian Bank?
Description
Customer Service Representative
Join our dedicated team at Pennian Bank where your skills in customer service and sales can make a meaningful impact. We are seeking a proactive and personable Customer Service Representative to provide exceptional service to our clients, support new account openings, and contribute to our growth through customer engagement and referrals. This is an excellent opportunity for someone passionate about banking in a community focused setting.
Key Responsibilities:
- Assist customers with opening new accounts, including verifying documentation and ensuring compliance with bank policies
- Provide accurate information and guidance regarding banking products and services
- Support the sales team by identifying customer needs and promoting relevant banking solutions
- Facilitate the documentation process for new accounts and transactions
- Cultivate strong relationships with customers to foster trust and loyalty
- Identify new business opportunities through customer referrals
- Maintain up-to-date knowledge of bank products, services, and regulatory requirements
- Handle customer inquiries and resolve issues promptly and professionally
Skills and Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, banking, or sales preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work effectively in a team environment
- Proactive attitude with a focus on customer satisfaction
- Knowledge of banking regulations and documentation procedures is advantageous
We value a positive workplace culture that encourages professional development and community involvement. Join us and be part of a team committed to serving our community with integrity and excellence.
Requirements
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; moderate typing skills; moderate computer skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products.
Experience: A minimum of two (2) years' experience in related positions preferred.