Senior HR Portfolio Resource

SENIOR HR PORTFOLIO RESOURCE POSITION SUMMARY: The Senior HR Portfolio Resource will be an innovative and ownership-minded resource and will accelerate results and provide guidance to multiple home health and hospice agencies. This position will support agencies in multiple states to deliver HR best practices, and consultation and on appropriate resolution related to HR compliance matters, multi-state operational HR initiatives, training, incentive programs, leadership development and coaching related to best employment practices and risk management. The Senior HR Portfolio Resource will be a key member of the Pennant HR Team and will drive cultural excellence around our core values. ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Operationalize strategic direction for the HR function in portfolio(s) assigned to ensure goals and objectives are aligned with portfolio and companywide initiatives. Develop, recommend, and ensure effective implementation of HR plans, systems, and training programs necessary to meet strategic initiatives for the entire employee life cycle, including recruiting, onboarding, and retention. Passionately embrace and practice our core values and guide and train the organization in the management of employee relations within those core values. Understand the core business and unique needs of our home health and hospice operators; serve as an advisor and thought partner to portfolio leadership teams and drive best practices. Develop and participate in the development and education of leadership in the management of Human Capital within our core values and regulatory requirements of our business with a focus on mitigating organizational risk and creating a work environment of mutual trust and respect based on CAPLICO. Develop relationships of trust and maintain regular dialogue with Pennant leaders and portfolio stakeholders to recommend appropriate new processes, policies, procedures and continual improvements in employee satisfaction, employee retention, quality of client care, and safety. Demonstrate a solid understanding of multistate and federal employment law. Support operational leaders in the overall leadership of the HR function as a key member of the service center team. Work closely with the expanded HR team to design organizational efficiencies and improved programs to ensure high levels of employee satisfaction and retention; reinforce a culture of excellence, ownership, and accountability. Provide operational oversight and ensure governance for all facets of the HR compliance function in the portfolio(s) assigned; oversee, influence, and accelerate agency results to meet and/or exceed HR metrics. Plan, implement, and monitor the consistent readiness of internal and external surveys and audits. Ensure the integration of direct and indirect teams and strive to improve workflows and efficient day-to-day HR support for field operations. Leverage new and existing technologies to improve decision making. Lead multiple projects and collaborate with cross functional teams. Establish goals, define deliverables, obtain feedback, balance resources, and manage timing expectations; proactively identify and address complex roadblocks. Support Acquisition activity for Cornerstone entities. Analyze people data such as employee survey scores and turnover statistics. Recommend and facilitate actions in response, in partnership with local agency and its leaders. Participate in investigations of HR-related complaints and documents investigation and resolution; report any incidents of non-compliance or high-risk actions to the Director of HR, and/or the Compliance Partner. Adhere to all company policies and procedures. Maintain confidentiality in accordance with 42 CFR Part 2 and all other policies, procedures, and standards of care. Other appropriate services and special projects as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. QUALIFICATIONS & REQUIREMENTS FOR THE POSITION: SHRM certification and bachelor’s degree required, preferably in Human Resources, Organizational Psychology, Business, or another related field. Master’s degree preferred. Minimum of ten (10) years of progressively responsible exempt level experience in human resources, with a healthcare discipline; at least five (5) years in a leadership capacity. Demonstrated ability to cultivate and maintain internal and external relationships in an ambiguous and fast paced environment while maintaining focus on execution and results. Must be able to extract and understand information from multiple segregated data sites. Detail focused and ability to set appropriate priorities amongst multiple competing demands. Expert knowledge of state and federal employment compliance regulations including wage and hour, state and federal leave laws, workers compensation, hiring requirements, etc., specific to the portfolio assigned. A positive, flexible, and caring personality who displays professional empathy, good judgment, inspires confidence, and handles confidential matters with discretion. The ability to support an environment that has multiple shifts and significant staffing ramps to support growth in current, and future, geographic locations. Must be organizationally savvy; able to develop leaders and staff, and provide direct, transparent feedback. Social ease and demonstrated ability to build relationships with a variety of people and personality types. Experience with Workday and HCHB strongly preferred. Must have a valid drivers license and safe driving record. PREFERRED KNOWLEDGE AND SKILLS: Excellent writing skills as well as superb interpersonal and verbal communication skills; a master at presenting information, ideas, and results is critical. Excellent critical thinking skills and organizational abilities. Strong mentoring, and coaching experience to a team with diverse levels of expertise; ability to influence and engage employees and peers. Ability to effectively operate as a tactical as well as a strategic thinker. Proficient at analyzing information and dealing with complexity. Quickly and effectively identify and resolve problematic situations. Able to handle confidential material in a reliable manner. Ability to perform several tasks concurrently with ease and professionalism. Ability to effectively prioritize workload in a fast-paced environment. Strong attention to detail and accuracy. Proficiency with Microsoft Office Suite. SUPERVISORY RESPONSIBILITIES: Direct manager for HR support staff. Responsible for evaluating the performance of personnel. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job frequently performed at a desk in front of a computer; requires heavy use of mouse and keyboard. Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting twenty (20) pounds. Frequent travel may be required, inclusive of overnight stays. Ability to effectively work from a remote/home office. ACKNOWLEDGEMENT I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures. I agree to request guidance from my Supervisor in the event that I am unsure of how to interpret any policy. I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice. This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.