Personal Lines Territory Manager

Penn National Insurance is seeking a motivated and relationship-driven Personal Lines Territory Manager to strengthen and grow our partnerships with independent insurance agents. This position serves as a key liaison between the company, our agents, and internal underwriting and corporate teams — ensuring mutual success through profitable growth, strategic alignment, and exceptional service delivery.

The ideal candidate will combine strong business acumen with a deep understanding of property and casualty insurance, a consultative approach to relationship management, and the ability to drive results through collaboration and insight;

This position is located in the Greensboro, NC area.

Essential Duties and Responsibilities

Business Acumen

Sales/Premium Growth

• Develop the agency force to pre-qualify, rate, and bind profitable personal lines business.
• Utilize authority to assist agency partners in helping them write profitable business.
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.

Profitability

• Profiles personal lines book of business to assist in profitability analysis.
• Develops and implements effective agency profitability plans when warranted.

Agency Management

• Provide training to agency plant on programs, products, services, and systems.

Embraces Data Analytics

• Applies data to solve common business problems.
• Compiles, manipulates, and analyzes data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.

Negotiation

Sales/Premium Growth

• Keeps two-way communication between agent and company continuously open and viable.

Results Oriented

Sales/Premium Growth

• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies.
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues.
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments.

Profitability

• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.

Time and Priority Management

Sales/Premium Growth

• Participates in personal lines rate reviews as requested.

Agency Management

• Develop annual agency/company marketing plans.

Decision Making

Sales/Premium Growth

• Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance.

Profitability

• Develop and implement agency action plans to achieve profitability.

Agency Management

• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.

Performs other duties as may be assigned by the President-Partners Mutual or Regional Vice President.

Special Relationships

• Direct contact with all levels of branch underwriting and supporting claims service office personnel
• Direct contact with all levels of Home Office Underwriting Operations personnel
• Direct contact with agents and insureds

Qualifications

Education

• Four year college degree preferred.
• Continuing education in specialized insurance courses such as IIA, AU, CPCU, and CIC, as well as other educational experiences that enhance product knowledge and technical business relations.
• Maintenance of an active agent’s P&C license in domiciled state preferred.

Experience

• Minimum of three years property/casualty personal lines underwriting and/or marketing experience with a Property and Casualty carrier preferred.
• Agency or broker experience with heavy concentration in underwriting exposure/risk and marketing may substitute for carrier experience.

Technical / Professional Knowledge

• Must have technical underwriting knowledge of the personal lines of business written by Penn National Insurance
• Effective oral and written communication skills, with the ability to communicate information of a highly technical nature
• Proven sales, negotiations, and solution-selling skills
• Working knowledge and skill in agency and Company automation systems, to include fundamental knowledge on the use of personal computers, with emphasis on Microsoft Office Suite
• Exceptional customer service skills
• Good financial analysis skills
• Excellent time management skills
• Strong personal lines underwriting analysis skills

Job Requirements (as required by ADA - Americans with Disabilities

• Act)This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.