Customer Service Representative

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Responsibilities include but are not limited to scheduling, patient registration and insurance validation, order entry, and administrative support. Customer Service Representatives act as the first line resource for patients and guests.

Responsibilities:

• Registration
• Performs complete and accurate patient registration included but not limited to walk in, check-in, and/or scheduled.
• Ability to resolve work queue issues and missing registration items via electronic medical record.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Demonstrates ability to successfully adapt and perform during times of increased volumes.
• Patient Liability and Point of Service Collections
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
• Refers patient to appropriate person for questions regarding
• collections, insurance coverages, and financial assistance.
• E-Health Record Verification
• Verifies patient, guarantor, coverage and hospital account information upon arrival for walk-in patient or scheduled appointments.
• Performs required referral/authorization processes and enters orders for applicable tests.
• Compliance/Regulatory
• Completes documentation for compliance and regulatory needs and/or release of orders
• Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Hospital (as applicable).

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: High School diploma or equivalentEquivalent Experience:•1 years One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment•A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program•1 years One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.