Clinical Systems Analyst

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity:Corporate Services
Department:IS-MDS
Location:3535 Market Street
Hours:Hybrid, M-F, 8:00am-5:00pm

Associate Clinical Systems Analyst
The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Associate Clinical Systems Analyst is responsible for assisting with analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System. The incumbent would work closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. The Associate Clinical Systems Analyst is responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.
Accountabilities
Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
Participates in process to define and document user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements
Required Education and Experience
H.S. Diploma/GED And 4 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Associate's Degree in IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 3 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Bachelor's Degree IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 1 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Required Skills and Abilities
Customer service oriented with particular emphasis on listening to end user requirements, and communicating viable alternatives, and offering recommendations with supporting evidence
Demonstrated success in applying Project Management disciplines in a complex Information Systems environment
Develop and foster key relationships with site / entity senior stakeholders, and is viewed as a trusted IS leader and partner
Demonstrated success in coordinating the activities and deliverables of mid- large sized project teams from various areas of an organization
Demonstrate a strong knowledge of healthcare business operations and the associated technology solutions to support the business
Excellent interpersonal skills and ability to work with a variety of personal skill sets
Effective communication skills in various methods, verbal, written, and presentations
Able to understand and effectively navigate matrixed organizational structures and culture
Strong analytical skills, specifically with business and functional requirements development
Solid understanding of Information Systems infrastructure and application capabilities

Clinical Systems Analyst
The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with various systems and EHRs at Penn Medicine. The Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities
Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols

Minimum Requirements
Required Education and Experience
H.S. Diploma/GED And 6 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Associate's Degree in IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 5 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Bachelor's Degree IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 3 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Required Skills and Abilities
Customer service oriented with particular emphasis on listening to end user requirements, and communicating viable alternatives, and offering recommendations with supporting evidence
Demonstrated success in applying Project Management disciplines in a complex Information Systems environment
Develop and foster key relationships with site / entity senior stakeholders, and is viewed as a trusted IS leader and partner
Demonstrated success in coordinating the activities and deliverables of mid- large sized project teams from various areas of an organization
Demonstrate a strong knowledge of healthcare business operations and the associated technology solutions to support the business
Excellent interpersonal skills and ability to work with a variety of personal skill sets
Effective communication skills in various methods, verbal, written, and presentations
Able to understand and effectively navigate matrixed organizational structures and culture
Strong analytical skills, specifically with business and functional requirements development
Solid understanding of Information Systems infrastructure and application capabilities

Senior Clinical Systems Analyst
The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Senior Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. They provide guidance and serve as a resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance, and data integrity. Senior Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities
Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
Proactively performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
Facilitates relationships between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders’ workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
Defines and documents user requirements, system scope, and roadmap for future enhancements. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements
Required Education and Experience
H.S. Diploma/GED And 8 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Associate's Degree in IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 7 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Or
Bachelor's Degree IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management And 5 years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation
Required Skills and Abilities
Customer service oriented with particular emphasis on listening to end user requirements, and communicating viable alternatives, and offering recommendations with supporting evidence
Demonstrated success in applying Project Management disciplines in a complex Information Systems environment
Develop and foster key relationships with site / entity senior stakeholders, and is viewed as a trusted IS leader and partner
Demonstrated success in coordinating the activities and deliverables of mid- large sized project teams from various areas of an organization
Demonstrate a strong knowledge of healthcare business operations and the associated technology solutions to support the business
Excellent interpersonal skills and ability to work with a variety of personal skill sets
Effective communication skills in various methods, verbal, written, and presentations
Able to understand and effectively navigate matrixed organizational structures and culture
Strong analytical skills, specifically with business and functional requirements development
Solid understanding of Information Systems infrastructure and application capabilities

Additional Information:
Strong understanding of end-to-end clinical workflows within EHR system, including documentation, order entry, clinical decision support, and patient management from a clinician’s perspective.
Ability to build trust and credibility with physicians, nurses, and operational leaders by demonstrating empathy for their challenges and a focus on patient safety and care efficiency.
Conduct optimization sessions both onsite and virtually to align clinician needs with ambient technology.
Gather feedback from clinicians and translate it into actionable technical requirements for IT and vendor partners
Analyze data related to ambient technology usage to identify trends, risks, and opportunities for improvement.
Initiative-taking with the ability to manage schedules, prioritize tasks, and meet deadlines independently and with leadership guidance.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.