Clerk

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Summary

We are seeking a detail-oriented and customer-focused Clerk to support the Food & Nutrition Services and Environmental Services (EVS) departments. This position performs scheduling, clerical, recordkeeping, statistical, and telephone-related duties necessary to support the daily operations of both departments.

The successful candidate must be able to manage tight schedules, prioritize multiple requests, maintain accurate records, and meet the daily volume requirements of two busy hospital departments. This role requires excellent communication skills, professionalism, teamwork, and the ability to remain calm and composed in a fast-paced environment.

Key Responsibilities

• Coordinate and process routine catering service and Environmental Services requests.
• Perform general clerical and administrative duties for the Food & Nutrition Services and Environmental Services departments.
• Receive, document, and appropriately route telephone calls, service requests, and other communications.
• Maintain accurate departmental records, reports, and statistical information.
• Enter, retrieve, and organize information using computer systems and other office tools.
• Monitor schedules and service requests to ensure timely completion.
• Prioritize competing requests while maintaining accuracy and attention to detail.
• Provide prompt responses to telephone calls, emails, and customer inquiries.
• Communicate professionally and courteously with patients, visitors, hospital personnel, and department staff.
• Attend meetings and participate in departmental initiatives as requested.
• Follow established office procedures, departmental policies, and supervisory direction.
• Maintain confidentiality of patient and departmental information.
• Support ongoing efforts to improve patient, customer, and staff satisfaction.
• Perform other related duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent preferred/required according to department standards.
• Previous receptionist, telephone, clerical, or office experience required.
• Previous experience in a food service environment preferred.
• Healthcare or hospital experience is a plus.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.