Communications Specialist (EMS)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Communications- (EMS)

Full Time-Night Shift

This position is an EMS position and not a public relations nor marketing position.

• The Communications Specialist I is an individual who functions with minimal supervision in a fast-paced flight and ground communications center. This individual must have the ability to remain calm in stressful situations. This individual must possess a professional, clear, strong speaking voice and strong medical terminology. Computer entry experience and good typing skills are essential. The ability to multi-task, the need to efficiently collect and document key data points from a variety of information sources to ensure accurate response is mandatory.
• Receives and coordinates emergent and non-emergent telephone requests for patient transport via helicopter or ground transport while demonstrating excellent customer service skills.
• Responsible for the assignment and dispatch of the most appropriate air or ground medical transport assets to best service the requestor's needs. The Communications Specialist is the primary connection between PennSTAR Flight Crew members and the resources they require to complete their mission.
• Serves as the central hub for cross-functional communications support between the aviation, clinical, maintenance and administrative departments to coordinate their services to ensure PennSTAR Flight always provides customer-oriented, high quality and safe medical transportation. All Certifications are required to be maintained and kept current. Accountabilities
• Coordinate all requests for transportation by air and ground.
  
  

Education/Experience:

• H.S. Diploma/GED, required and 0-1 years prior communicator or dispatch experience, required.
  
  

Licenses/Registrations/Certifications

• CPR/BLS required.
• Pennsylvania EMT-B, required.
  
  

When applying to this position, upload your current CPR or BLS certification and your PA EMT-B, required.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.