Registrar/Receptionist

Job Description

• PURPOSE OF JOB : Provides seamless registration/reception/scheduling services at the Endoscopy Unit of Doylestown Hospital. Pre-register/Register outpatients in a manner that will result in positive patient relations and prompt reimbursement for facility services. To act as a resource to the Nursing Department as well as other departments throughout the organization to maintain schedule flow. Liaison between internal and external customers (i.e. Internal: Directors, Managers, External: Physicians/offices, patients, families and volunteers).

• ESSENTIAL FUNCTIONS :
• Provides excellent customer service by obtaining accurate information in a
  
  

confidential and respectful manner. Maintains competency according to unit-specific standards.

• Initiates/Complete an accurate registration.

• Verify patient's insurance eligibility and benefits.
• Secure and/or verify authorization for service in accordance with payer guidelines and requirements.
• Enter physician orders accurately.
• Identify and collect patient's financial responsibility.
• Demonstrates technical skills in computer data entry, maintaining patient charts, transcribing orders
  
  

filing and appropriate documentation.

g. Utilizes good communication skills with physicians/offices, nurses, patients, family members, volunteers,

and all other healthcare team members in order to achieve excellence in patient care.

• Accurately registers patients in Meditech software system.

• Demonstrates excellent interpersonal and communication skills in all interactions with internal and external customers including patients, physicians/offices, nurses and support staff.
• Actively participates in and supports departmental and organizational quality initiatives and goals.
• Pre-register/Register patients, secure and/or verify authorization for service, enter physician orders accurately,
  
  

identify and collect patient's financial responsibility.

Job Qualifications

V. QUALIFICATIONS :

• Education:

• High School or GED completion.
• Experience: Varies based on department and position
  
  

Keyboard and computer skills

• Other Skills: Excellent interpersonal, communication and team building skills
  
  

Negotiation and Problem Solving Skills

Knowledge of medical terminology

Ability to prioritize and handle multiple tasks

Excellent communication/interpersonal skills

Ability to work productively as part of a team