Assistant Nurse Manager

Job Description

The Assistant Nurse Manager functions as the off shift extension of the unit manager and is responsible and accountable for the continuity of nursing management principles, policies and procedures including employee, patient, family and visitor safety.

Accountabilities

Employees Satisfaction

Supports The Nurse Manager In Supporting Employee Satisfaction By

• Regularly meets with employees to improve communication and to build productive relationships.
• Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Analyze employee satisfaction data and identify opportunities for improvement.
• In collaboration with Nurse Manager works with staff to develop action plans.
• Implement and follow through with action plans.
• Manage & eliminate process workarounds.
• Focus energy on collaboration and not blame.
  
  

Internal Partnerships

• Works with HUP clinical leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
• Supports standards and drives operational integration of programs by ensuring alignment of communication to Nursing and Non-Nursing Leadership.
  
  

Supports the Nurse Manager in establishing/updating processes and work practices for the unit/department:

• Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
• Review survey comments and data and identify opportunities with staff for improvement within the unit's span of influence.
  
  

Supports the Nurse Manager in managing team and individual performance in alignment with the UPHS vision of service excellence:

• Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.
• Focus energies on collaborating in problem resolution rather than finding blame.
• Manage patient/client complaints and provide timely follow up to ensure satisfaction.
• Ensure that staff understand and demonstrate service recovery commitment.
  
  

Supports the Nurse Manager in establishing/updating processes and work practices for the unit/department by:

• Building work practices and team processes based on the Institute of Medicine's (IOM) Six Aims for Improvement:
• 1. Safe: avoid injuries to patients form the care that is intended to help them.
• 2 .Effective: provide services based on scientific knowledge.
• 3. Patient-Centered: provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.
• 4. Timely: reduce waits and sometimes-harmful delays for both those who receive care and those who give care.
• 5. Efficient: avoid waste, including waste of equipment, supplies, ideas, and energy.
• 6. Equitable: provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.
• Support patient flow iniatives to assure safe and timely placement of patients (census reconciliation, communication with off-shift coordinator, bed turnaround time).
• Communicate, reinforce, and update as necessary environment of care procedures, (e.g., safety, security, hazardous materials, emergency, medical equipment, and utility management.)
• Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
• Participates in and supports patient safety goals and initiatives (FMEA, RCA).
• Problem solves unit-staffing needs.
• Supports the unit staffing needs when necessary by taking a patient care assignment.
• Maintains clinical competence for patient population served on the unit.
  
  

Supports the Nurse Manager in managing team and individual performance in alignment within the Institute of Medicine's (IOM) Six Aims for Improvement.

• Communicates roles, accountabilities and performance measures to all staff.
• Review unit dashboard with Nurse Manager monthly and communicate to the staff, action plans to improve performance.
• Train staff in PORTs and encourage and use as intended to capture patient safety trends.
  
  

Supports The Nurse Manager In Ensuring Regulatory Compliance

(In partnership with Leadership Team)

• Ensures compliance with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.
• Demonstrates understanding of Magnet standards and aligns organization to meet them.
  
  

Supports the Nurse Manager in facilitating change management in the unit/department:

• Communication plans are effectively implemented
• Ensure appropriate follow-up of major issues
• Manage routine and crisis communications throughout the entity/unit as they arise
• Evaluates effectiveness of change and implementation plans.
  
  

Nursing Leadership

• Participates in the selection, career development and annual performance review of their staff and peers as requested.
• In collaboration with physician and administration proactively promotes efforts to improve cost effective quality patient care.
  
  

Shared Governance

• Support unit council chair, providing problem solving, conflict resolution and meeting management support.
• Assumes accountability for scheduling release time for clinical nurses to attend Shared Governance Council meetings.
• Tracks clinical nurse release time for council meetings for budget monitoring and future budgeting considerations.
• Facilitates and supports unit council decision-making and action planning.
• Evaluates outcomes of unit council against identified goals.
  
  

Community

• Represents the interests of the Hospital of the University of Pennsylvania in the served community.
• Supports clinical nurses participation in community outreach projects such health education and screening.
• Participates on/in community boards, ad hoc committees and community organizations in area of responsibility or expertise.
• Supports requests for clinical experiences for area Schools of Nursing.
  
  

Evidence Based Nursing Practice

• In collaboration with Clinical Nurse Specialist, shares/disseminates to Nurses, and other clinical leaders, research-based clinical nursing interventions and health service delivery models that have demonstrated potential to improve patient care and achieve cost savings.
• Assists these Nurses in rapid and effective implementation of these best practices.
  
  

Nursing Research/Translational Medicine

• Collaborates with unit staffing promoting and coordinating research-based practices, which foster improved methods for patient care and nursing practices in inpatient, ambulatory, and other community care settings.
  
  

Supports the Nurse Manager in facilitating the Financial Management of the Unit/Department:

• Support Nurse Manager in the development and management of budget for AU/Dept.
• Seeks opportunities to reduce supply costs.
• Review Financial Reports distributed by Nurse Manager monthly to ensure all activity within an AU is expensed in the month.
• Analyze and manage data as tool to manage expenses.
• Support Supply Value Initiatives.
• Ability to balance financial and staffing models to achieve budget targets and organization objectives.
  
  

Supports the Nurse Manager in managing Human Resources for the Unit/Department:

Workforce Planning

• Support Magnet and Shared Governance initiatives and principles of inclusion.
  
  

Attract/Recruit

• Recruitment of competent staff to meet operational needs ("scope of service" "products & services") and who demonstrate the ability to be service orientation and align with the core values
• On-Boarding- proper orientation of staff to their roles, accountabilities and performance measures within probationary period
  
  

Development

• Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
• Effective and timely performance management such that:
• Clearly defines work expectations.
• Recognizes and rewards individuals for a job well done.
• Addresses performance issues immediately and directly.
• Conducts performance appraisals annually.
  
  

Retention

• Employee retention strategy in place
• Employee survey implementation and action planning
• Positive employee relations
• Effective employee communications
• Employee recognition
  
  

Compliance

• Ensure continuous survey readiness
• Ensure department human resource management practices comply with labor law, state & federal requirements
• Employee safety
  
  

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Job Qualifications

Req

Pref

Education Level

Major/Area of Study

And/Or

Experience

Experience Details

X

Bachelor's Degree

Nursing

And

3 years

Progressive Nursing Experience With Demonstrated Leadership Skills

X

Master's Degree

Nursing

Licenses, Registrations, and Certifications

Req

Pref

Licenses/Registrations/Certifications

Licenses/Registrations/Certifications (Drop Down)

X

Currently licensed as a professional nurse in the Commonwealth of Pennsylvania

RN

Skills And Abilities

Req

Pref

Skill/Ability

X

Demonstrated interpersonal/verbal communication skills

X

Ambitious

X

Creative ability

X

Ability to communicate in stressful situations

X

Visual acuity

X

Must be mentally alert at all times

X

Must be able to work with frequent interruptions