Public Service Associate

Job Overview

We are seeking a dynamic and detail-oriented Public Service Associate to join our team, dedicated to delivering exceptional library and information services to our community. This position reports to the Public Service Manager and involves extensive contact with the public. The Public Service Associate charges and discharges library materials in accordance with established library policies and procedures; greets and directs library patrons; processes new patron accounts and handles established accounts, and fields in-person and telephone informational and directional questions from patrons and the community.

Responsibilities

· Assisting patrons with a variety of services through a seamless and friendly experience by performing procedures related to circulation of materials including checking out and renewing materials, replacing holds, registering borrowers, explaining policies and procedures and granting exceptions when appropriate.

· Answering patron questions within scope of knowledge and referring to employees of higher classifications as appropriate.

· Contacting patrons for reserve books, interlibrary loan material, lost & found materials, etc. as assigned.

· Ensuring the security and privacy of patron information

· Generating and processing patron and circulation reports as assigned.

· Maintaining accurate and up-to-date patron database.

· Maintaining department supplies as assigned.

· Participating in special projects when assigned.

· Monitoring Library security, safety and health conditions.

· Dealing with problem patrons, particularly those who disrupt normal use or operation of the Library, or attempt to unlawfully remove library materials from premises.

· Assisting with enforcing library policies for patron behavior; participating in disaster and emergency procedures, responding to materials theft detection system and other alarms; completing Incident Reports and calls police or other official assistance, when necessary.

Knowledge, Skills and Abilities

• Ability to build effective relationships with patrons, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative and a high level of ownership
• Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team model.
• The ability to work a flexible schedule based on library needs

Education and Experience

High School diploma, GED or equivalent experience preferred.

Exceptional computer, telephone and keyboarding skills required.

1-3 years’ experience of customer service or other office work preferred.

Federal Criminal background Check, PA Criminal Record Check and PA Child Abuse History Clearance required upon offer of employment.

Pay: $15.45 per hour

Expected hours: 20.0 per week

Work Location: In person

Salary : $15