What are the responsibilities and job description for the Surveillance Operator position at PENN Entertainment, Inc?
PENN Entertainment, Inc. boasts the largest and most diverse gaming footprint in North America, with 43 casinos and racetracks across 20 states. The company has a strong presence in online gaming, sports betting, and sports media, setting the benchmark for innovation in entertainment experiences. PENN Entertainment is committed to fostering community growth and enhancing the gaming experience through strategic partnerships. As a leader in the industry, the company is driving the future of gaming and delivering exceptional entertainment opportunities.
This is a full-time, on-site Surveillance Operator role based in Black Hawk, CO. The Surveillance Operator will actively monitor video surveillance equipment to ensure the safety and security of the property, team members, and guests. Responsibilities include overseeing activities across the casino floor, adhering to company policies, identifying suspicious behaviors, reporting incidents, and assisting with investigations. The role involves maintaining detailed logs and documentation of observations, as well as working effectively in a team environment to support property operations and compliance.
- Strong Surveillance and Investigation skills with experience in monitoring and detecting irregular activities
- Excellent Communication skills to document findings and effectively report incidents
- Ability to provide Training and support to team members when required
- Customer Service experience to ensure guest and staff interactions are managed professionally
- Attention to detail, quick decision-making abilities, and adeptness at adhering to company policies and regulations
- Basic understanding of casino operations and compliance requirements is preferred
- High school diploma or equivalent required; additional certifications in surveillance or investigations are a plus