What are the responsibilities and job description for the Slot Floor Person position at PENN Entertainment, Inc.?
- Actively patrols assigned sections looking for opportunities to be of service to our guests.
- Sincerely greets and welcomes all guests on the slot floor.
- Celebrates any win by the guests.
- Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts.
- Maintains a good relationship with the Cage employees to help execute slot transactions.
- Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.
- Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).
- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
- Promotes positive guest relations through prompt, courteous and efficient service.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or trained will be considered.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- Money handling experience a plus.
- Casino experience a plus.
- Knowledge of principles and processes for providing customer service.
LANGUAGE AND SKILLS:
- Ability to read, analyze and interpret common documentation.
- Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the staff.
- Ability to write and present information to management in a reasonable manner.
MATHMATICAL SKILLS:
- Ability to perform normal mathematical computations regarding the implementation of current duties.
REASONING ABILITY:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions and deal with several variables.