What are the responsibilities and job description for the PLAYER SERVICES CASHIER position at PENN Entertainment, Inc.?
Have knowledge of casino Players Club program to enroll new guests in the program.
Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.
Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.
Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.
Responsible for maintaining drawer inventory throughout and balancing at the end of shift.
Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes and remaining compliant at all times.
Provides smooth and efficient service.
Resolves minor guest service conflicts.
Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions.
Explain marketing programs and promotions to new and existing members.
Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements and call logs as requested.
Keep areas in a neat and orderly appearance and work in a professional manner and capacity.
Ensures that all key control procedures are executed according to established guidelines.
Assists with kiosks as needed in relation to emptying or filling the units.
Provide comprehensive events, promotion, and motor coach information to guests.
Effectively communicate with supervisors regarding customer complaints.
Have knowledge of handbook rules, internal MEMOs, policies, and procedures.
Maintains strict confidentiality in all company matters.
Other assignments and duties as assigned.
Maintain an outgoing and enthusiastic personality.
Demonstrate proficiency in operation of personal computer equipment.
Ability to learn and understand computer programs.
Ability to read, analyze, and interpret computer screens and player tracking.
Ability to effectively present information clearly and describe casino programs and promotions to customers.
Proficiency in basic mathematical skills (add, subtract, multiply, and divide).
Highly organized and detail-oriented.
10-key (calculator) skills a plus.
General cashiering background or prior money handling experience required.
Proficiency in cash handling skills.
High school graduate or general education degree.
Must be at least 18 years of age.
Salary.com Estimation for PLAYER SERVICES CASHIER in Washington, PA
$30,151 to $37,291
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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nig...more
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nig...more
WE LOVE OUR WORK. Have knowledge of casino Players Club program to enroll new guests in the program. Maintain a working knowledge of the Players Club, cash...more
WE LOVE OUR WORK.: Have knowledge of casino Players Club program to enroll new guests in the program. Maintain a working knowledge of the Players Club, cas...more
