Field Service Technician

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

PennEngineering is seeking a motivated, excited, individual to be a part of Haeger/PEM Chicago area. As the Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things.

Join us as we build the future in Manufacturing and Engineering!

Perks and Benefits:

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture

Qualifications:

WHAT YOU WILL DO:

This position is responsible for providing technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly. This position provides technical service support to the customer via telephone, electronic communication, and in the field as required.

• Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.
• Follows prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied.
• Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
• Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
• Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
• Follows company Service policies in the execution of duties.
• Exercise independent judgment and creativity in solving customer technical problems.
• Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
• Generates documentation to internal and external technical and sales staff on service updates, product availability and technical services available. Also, provides training to the Haeger / PEMSERTER® Distributors and Representatives as required.
• Estimates repair costs for machines and tooling and quotes the customer accordingly.
• Takes initiative in support of customer, distributor, and fellow team members.

Required Skills and Experience:

• High School diploma or equivalent; 
• Minimum of 2 years’ experience in a customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Demonstrated ability to manage multiple priorities and deliver results under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); 
• Solid organizational skills and attention to detail.
• Capable of working independently as well as in a collaborative team environment.