Financial Center Manager

Job Description

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Responsible for managing and growing the Business Banking portfolio under 3MM in sales revenue
• Management of a tier 2/3 branch, overseeing an office with high levels of market growth opportunities, complex transactions and/or in a de novo market
• Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
• Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market
• Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development
• Identify, develop and implement effective sales strategies to acquire new business opportunities. Cultivate and nurture existing customer relationships
• Develop a strong knowledge of Penn Community Bank's retail and commercial products and services
• Coaches team to confidently engage which customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves the client’s financial well-being
• Responsible for acquiring and retaining talent through effective onboarding coaching and development.
• Leads and coaches a high performing team that drives acquisition growth, mitigates risk, develops and maintains collaborative partnerships and promotes employee engagement and positive consumer/business experiences
• Manage assigned branch, including but not limited to; operations, administration, staffing, audits, compliance and security
• Manage team participation in assigned branch sales and service campaigns
• Perform additional duties as required
  
  

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank’s internal privacy and ethics standards.
  
  

Relationships and Contacts

Internal: Reports to Regional Retail Manager; Frequent contact with Team members at various levels through the Bank to discuss products, services, policies, procedures and changes

External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education And Experience

• Minimum two (2) years’ banking experience or experience in comparable field
• Two (2) years’ supervisory experience
• Bachelor’s degree from a four-year college or university preferred, a comparable combination of educations and experience may be considered.
  
  

Skills And Competencies

• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customers
• Strong Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• Must meet NMLS requirements
• Ability to use sound judgment when making decisions on behalf of the Bank
  
  

Working Conditions

Traditional office environment with no unusual work conditions; the office maintains six day a week operation (Monday – Saturday) with operational hours of varying based on branch location. Branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.