Customer Service Assistant

The full salary range for this position is posted. New hires typically start between the minimum and market within the salary range. PenMet Parks may offer a slightly higher salary based on experience, internal equity, and factors impacting the market. 

Benefits: PEBB Medical, Dental, Vision, STD/LTD, Life Insurance, PERS Retirement Plan, and Employee Discounts.

Position Title: Customer Service Assistant

Supervisor’s Title: Recreation Center Assistant Supervisor

FLSA Status: Non-Exempt

Positions Supervised: None

Creation/Revision Date: June 11, 2024

PURPOSE OF POSITION:

The Customer Service Assistant advances the mission of PenMet Parks by planning and performing customer service assistance and facility support activities at the Recreation Center under the supervision of the Customer Service Assistant Supervisor and Recreation Division leadership team. The Recreation Center Attendant regularly engages with community members, contractors, vendors, and employees.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES/DUTIES:

1. Greets, assists, and interacts with community members, vendors, and contractors in person, on the phone, via email, and utilizes various software programs.
2. Represents the District and provides excellent customer service as a primary point of contact for external customers and community members.
3. Facilitates registration and payment for programs, rentals, and admissions.
4. Organizes and maintains District data, files, and records in paper and/or electronic formats, retaining and archiving documents per guidelines.
5. Develops and maintains effective professional relationships with internal and external customers.
6. Takes responsibility for accomplishing work and organizational objectives, ensuring accuracy and error-free results.
7. Supports an inclusive work environment that respects diverse ideas, backgrounds, and styles.
8. Maintains facilities, equipment, and amenities by setting up and taking down equipment, cleaning up after programs, events and rentals.
9. Completes administrative duties such as incident reports, opening and closing procedures, facility and equipment inspections, and attendance records.
10. Assists facility users and staff with site supervision and security, reinforcing facility rules and guidelines.
11. Reports concerns, accidents, and incidents to the immediate supervisor for follow-up and takes appropriate action.
12. Establishes and maintains effective working relationships with co-workers, PenMet Parks’ employees, volunteers, and the public.
13. Performs other duties as assigned.

QUALIFICATIONS:

Required Experience:

Required Education:

Professional Licenses/Certifications:

Knowledge/Skills:

• Read, interpret, direct, and follow policies, rules, regulations, and procedures.
• Handle multiple tasks in a high-paced environment.
• Secure, open, close, and lock facilities for programs, events or rentals.
• Apply knowledge and practice of safety protocols, first aid, bloodborne pathogens, and other emergency procedures.
• Communicate effectively with clients in various situations.
• Maintain professionalism during high-stress situations.
• Be a flexible self-starter.
• Apply thorough knowledge of organizational and departmental policies, procedures, and regulations to all actions.
• Perform multiple tasks simultaneously.
• Collaborate, share responsibility for decisions, and monitor progress toward goals with strong feedback channels.
• Assess situations effectively and take initiative with minimal supervision.
• Work cooperatively and collaboratively with internal and external colleagues, the Board of Park Commissioners, contractors, partners, and the public.
• Possess excellent written, listening, and verbal communication skills, producing and delivering professional-quality reports.
• Be proficient in Microsoft Office.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Work is performed primarily in a recreational facility setting.
• Prolonged periods of time may be spent using a computer, telephone, and other office equipment.
• This position will require seeing, talking, walking, standing, bending, and carrying.
• The position will occasionally require you to lift and carry up to 50 pounds to arrange tables, chairs, and equipment.

“This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Peninsula Metropolitan Park District provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.”