What are the responsibilities and job description for the Service Desk Representative position at PENINSULA JEWISH COMMUNITY CENTER?
Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.
Essential Duties and Responsibilities include the following:
- Greets members/guests enthusiastically and efficiently handle the check-in process
- Answers telephone and field calls
- Schedules massage appointments either in person or by phone
- Assists members with purchases of retail goods and club services
- Presents membership information to prospective members, as well as refer them to Member Sales Department
- Works as a TEAM with all other departments
Other Functions
- Be knowledgeable about all programs and activities offered by PJCC
- Promotes club services and activities
- Assists with keeping the club well stocked and clean
- Maintains communication log and lost & found ledger
- Handles member injury and illness incident reporting
Available Shifts:
- Monday: 3:00pm - 7:00pm
- Tuesday: 3:00pm - 7:00pm
- Wednesday: 3:00pm - 7:00pm
- Thursday: 3:00pm - 10:00pm
- Friday: 2:00pm - 7:00pm
- Saturday: 9:00am - 2:00pm
Qualifications:
What We're Looking For:
- Minimum GED/High School Diploma or 18 years old
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong written and verbal communication skills
- Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr
- AED/CPR/First Aid Certified, preferred
Education:
High School diploma or equivalent
Physical and Working Conditions
- Ability to stand for several hours; ability to lift 25 lbs
- Fitness club environment.
- Must follow OSHA and PJCC safety standards
Salary : $18