What are the responsibilities and job description for the Compounding Pharmacy Technician -Call Center position at Peninsula Compounding Pharmacy?
NOW HIRING: Pharmacy Technician – Call Center
Peninsula Compounding Pharmacy | Long Beach, WA
Starting at $20/hour | Full-Time | No Experience Required
Join Our Growing Team!
Peninsula Compounding Pharmacy is looking for friendly, motivated, and detail-oriented individuals to join our Call Center Team!
If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, we'd love to meet you!
No pharmacy experience? No problem! We provide on-the-job training and support to help you succeed. Whether you're an experienced pharmacy technician or looking to start a new career in healthcare, we're excited to help you grow.
About the Position
As a Pharmacy Technician on our Call Center Team, you'll play an essential role in connecting patients, healthcare providers, and our pharmacy staff.
Unlike a traditional retail pharmacy, Peninsula Compounding is a closed-door pharmacy. This means we don't have walk-in customers. Instead, our team assists patients and healthcare providers primarily through phone calls, text messages, and electronic communication.
You'll help ensure patients receive the information, support, and personalized service they need throughout the prescription process.
What You'll Do
- Patient Communication: Answer incoming calls and text messages, assist patients with questions, and provide friendly, professional customer service.
- Prescription Coordination: Help process prescription orders, refill requests, and patient information while maintaining accurate records.
- Problem-Solving: Assist patients with billing questions, prescription status updates, shipping concerns, and other service needs.
- Healthcare Provider Communication: Coordinate with prescribers and their offices regarding prescriptions, refill requests, and patient needs.
- Team Collaboration: Work closely with pharmacists, pharmacy technicians, and other departments to ensure prescriptions are processed accurately and efficiently.
- Patient Experience: Go above and beyond to make every interaction positive, helpful, and professional.
What We're Looking For
We're looking for someone who genuinely enjoys helping others and takes pride in providing excellent customer service.
Our ideal candidate is:
- Friendly and Professional: You communicate clearly, patiently, and respectfully, even during challenging conversations.
- Detail-Oriented: You understand the importance of accuracy when handling prescriptions and patient information.
- Comfortable with Technology: You're confident using computers, navigating multiple programs, and learning new systems.
- A Strong Multitasker: You can manage phone calls, messages, and other responsibilities while staying organized.
- A Team Player: You enjoy collaborating with coworkers and contributing to a positive work environment.
- Adaptable and Eager to Learn: You're open to feedback, comfortable with change, and excited to develop new skills.
Qualifications
- High school diploma or equivalent (required).
- Previous customer service, call center, administrative, or healthcare experience (preferred, but not required).
- Pharmacy technician experience or licensure (preferred, but not required).
- Strong verbal and written communication skills.
- Basic computer proficiency and the ability to learn new software.
- Ability to maintain patient confidentiality and handle sensitive information professionally.
No previous pharmacy experience is necessary! We provide training and support, including opportunities to pursue pharmacy technician education and licensure as part of your career development.
Why Join Peninsula Compounding Pharmacy?
We believe great employees deserve a great workplace. As a family-owned, growing pharmacy, we're committed to providing a supportive environment where our team members feel valued and have opportunities to develop professionally.
What We Offer:
- Starting pay of $20/hour for candidates without experience, with compensation based on qualifications and experience.
- Full-time employment (40 hours per week).
- Consistent schedules with no nights, minimal weekends, and no holidays.
- Medical, dental, and vision insurance.
- IRA retirement plan with employer match.
- Paid time off.
- Holiday bonuses.
- Employee discounts.
- Paid on-the-job training.
- Opportunities for professional development and career growth.
- A friendly, supportive, team-oriented work environment.
Work Location & Schedule
- Location: Long Beach, WA 98631
- Position Type: Full-time, 40 hours per week
- Work Setting: In-person, office/call center environment
- Schedule: Regular daytime hours, no nights, minimal weekends, and no holidays
This position is focused on patient communication and prescription coordination within our call center. It is not a compounding lab position.
About Peninsula Compounding Pharmacy
Peninsula Compounding Pharmacy is a family-owned, rapidly growing pharmacy specializing in customized medications tailored to individual patient needs.
As a closed-door pharmacy, we work directly with patients and healthcare providers through phone, text, and electronic communication rather than traditional walk-in retail service.
We take pride in delivering exceptional customer service, building lasting relationships, and making a meaningful difference in our patients' lives.
Our team is the heart of what we do, and we're looking for individuals who share our commitment to quality, compassion, and teamwork.
Ready to Join Our Team?
If you're looking for a rewarding career where you can help people, learn new skills, and grow with a supportive team, we encourage you to apply!
Apply today through Indeed!
We look forward to meeting you!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person