Member Service Representative I or II

Bilingual Spanish Speaking Preferred: We are especially interested in candidates who speak both English and Spanish as we continue working to better serve our Hispanic communities.

Primary Purpose of Job: Serves as a Credit Union representative to the membership and public by accurately and efficiently performing basic teller transactions, and effectively cross-sells products and services in a professional and courteous manner consistent with PCFCU’s Service Expectations.

Essential Job Functions and Responsibilities:

• Treats others with courtesy and respect. Acknowledges others in a prompt and friendly manner, valuing others and their time.

• Utilizes appropriate resources to resolve problems effectively and accurately; actively looking for alternatives and solutions.
• Develops valued relationships by establishing rapport to ensure continued financial partnerships.
• Creates a positive experience by providing individualized service through the expression of appreciation and calling individuals by name.
• Meets individual sales goals in order to support the achievement of overall CU goals.
• Participates in and supports CU sales and service culture by pursuing CU product and services sales opportunities through follow-up calls, referrals, and other methods, with acceptable results, according to sales expectations.
• Listens carefully to assess needs and identifies opportunities to offer appropriate product and service solutions.
• Asks for the business by actively using effective closing techniques.
• Demonstrates quality of work that meets expected standards in regards to neatness, errors, accuracy and completeness
• Performs job responsibilities in the expected time frame, output of work, and productive use of time.
• Demonstrates and maintains an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures.
• Works independently and maintains control/oversight of all assigned tasks and responsibilities in a timely manner.
• Takes action without being told, seeks out new assignments, task and additional duties. Takes responsibility, initiative and ownership.
• Demonstrates sound and appropriate decision-making processes.
• Demonstrates a favorable image when representing the CU. Displays a high level of honesty, integrity, and confidentiality while exhibiting a professional demeanor.
• Communicates positively to enhance team cohesion. Takes action to manage and resolve conflict.
• Responds positively to instructions, and procedures, and change.
• Demonstrates a positive attitude and actively works toward solutions.
• Actively participates in team meetings, activities, and/or projects.
• Works harmoniously with others in getting a job done.

Education and Experience:

• High School diploma or equivalent.

Knowledge, Skills and Abilities desired:

• Ability to count, disburse, accept, record, and balance cash and negotiable items.
• Ability to read, write, speak, and understand English well.
• Experience in sales, cash handling, and customer/member service.
• Good math and business aptitude.
• Experience with computers, 10-key, and general office equipment.

• Perform other related duties as assigned.

Supervision:

Not applicable

Benefits:

Peninsula Credit Union strives to provide excellent benefit options to meet our employee’s long and short term goals. We offer benefit packages to our employees that work 35 or more hours per week including:

• Generous PTO (Paid Time Off)
• 11 Paid Holidays
• Paid Bereavement Leave
• Paid Jury Duty Leave
• 401k match up to 50% of 8%
• Mortgage Discounts
• Company Paid Long Term Disability & Life Insurance
• Full Medical, Vision, & Dental benefits for the Employee
• Employee Assistant Program (EAP)
• Incentive Opportunities
• Brand Wear Allowance
• Educational Reimbursement Program
• Flexible Spending Accounts (FSA)

Physical Demand and Work Environment:

While performing the duties of this job, the employee must be able to stand for long periods of time. Occasional sitting. Must be able to use hands to finger, handle or feel objects or controls; use a standard computer keyboard and ten-key with repetitive wrist and hand motion; reach with hands and arms; balance, stoop, or kneel; talk and hear. Ability to open large file drawers and be able to lift and carry up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. Noise level is usually minimal. Office working environment. Potential exposure to armed robbery.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

Travel:

Limited travel may be required for this position between PCU locations for business related meetings and training. Use of company vehicle is encouraged when available.

Other Duties Disclaimer:

The above information for this job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities and qualifications required of the employee(s) assigned to this job. Aspects of this position may be changed or supplemented from time to time at the sole discretion of management.

EEOC Statement:

Peninsula Credit Union (PCU) is an equal opportunity employer and complies with federal, state and local laws governing non-discrimination in employment. All PCU employees shall receive consideration without discrimination and harassment as outlined in the Equal Employment Opportunity section of the Employee Handbook.