What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Peninsula Allergy & Asthma?
Peninsula Allergy & Asthma Associates is seeking a friendly, energetic, and dependable individual to join our team as a Front Desk Receptionist. This position plays an essential role in creating a positive patient experience by providing exceptional customer service and administrative support within our medical practice.
The Front Desk Receptionist is a multi-skilled administrative professional who works both independently and collaboratively with healthcare staff to ensure efficient office operations and high-quality patient care. As the first point of contact for our patients, professionalism, strong communication skills, and a welcoming demeanor are essential- even during busy or stressful situations.
We are looking for someone who is reliable, team-oriented, and able to adapt to the needs of a fast-paced medical office. Prompt arrival 15 minutes prior to the scheduled shift and maintaining a clean, professional appearance are expected. Employees may also be asked to assist with additional duties as needed.
Position Details
- Full-time position (4-5 days a week)
- Travel between the Georgetown, DE and Salisbury, MD office is required (Ideally two days in Salisbury and 2-3 days in Georgetown)
Office Hours:
Monday-Thursday 9 am-5 pm (paid hour lunch from 12pm-1pm)
Friday 9 am-2 pm
Responsibilities
- Greet and assist patients in a professional and courteous manner
- Answer and direct incoming phone calls
- Schedule patient appointments
- Check patients in and out, including verifying and updating demographic and insurance information
- Collect co-pays and outstanding balances
- Verify insurance eligibility and benefits
- Review and update patient referral information as needed
- Scan and upload patient documents and records
- Maintain and organize patient charts/files
- Receive, review, and distribute electronic faxes
- Assist with additional administrative and clinical support duties as assigned
Qualifications
- Previous medical administrative or front desk experience preferred
- Strong patient service and communication skills
- General office and administrative experience
- Proficiency with EMR/EHR software systems
- Knowledge of HIPAA regulations and patient confidentiality standards
- Familiarity with medical terminology and medical records management
Pay: $17.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 1 year (Preferred)
- EMR systems: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19