Dining Steward

PENICK VILLAGE

Job Description

Dining Steward

Reports to: Dining Services Manager

Primary Responsibility:

The Dishwasher/Steward delivers dependable, courteous, customer centered support for delivery of fast-paced client-driven dining service to Residents and guests, at all levels of care. The Dishwasher/Steward is vital to delivering service excellence. This position is responsible for cleaning the dishes and utensils customers use, as well as making sure the kitchen's food preparation supplies are clean. Work extends beyond cleaning dishes and putting them away. It requires working collaboratively and proactively with dining team members.

Job Duties and Responsibilities:

• Report to kitchen in clean uniform ready for work.

• Take resident carts to assigned areas at assigned times.

• Deliver to-go items as assigned.

• Sweep, scrub, mop all floors at assigned times.

• Retrieve all resident carts at assigned times.

• Break down carts and wash all dishes, glasses, silverware, and trays at assigned times.

• Restock clean dishes to assigned staging areas at assigned times.

• Clean filters in dish machine, set up dish room for next meal.

• Break down and clean the dish machine, clean filters, drain machine, wipe down all counters and tables in dish room.

• Remove all trash and debris from the dining, kitchen, and service areas.

• Breakdown all boxes to fit in dumpsters.

• Complete daily and weekly cleaning task as assigned.

• Perform other tasks as assigned by managers.

• Inform the supervisor or manager at the end of your shift so they can check your work area before lunch and before you clock out at the end of your shift.

Job Requirements:

• Candidates must be able to work in a collaborative environment.

Must possess and demonstrate personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, goals, and values of Penick Village.

Must be able to read, write, speak, and understand the English language.

Must display professionalism in both appearance and attitude.

Must possess the ability to solve problems and make independent decisions when circumstances warrant such action.

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agency personnel and the public.

Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to manage difficult personnel.

Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.

Must be able to communicate strongly and effectively.

Must not pose a direct threat to the health or safety of other individuals in the workplace.

• Must provide courteous service to patients, residents, staff, and visitors.

• Must be able to perform routine job duties on a continual basis and perform job duties despite frequent interruptions.

• Must be flexible in regard to hours, job assignment and location of job assignment on and within the community.

• Attend in-service training.

• Ability to work with others.

• Report all incidents/accidents to Department Leader before the end of the shift.

• Must adhere to personnel policies, safety policies and resident rights.

• Ability to meet employer’s attendance policy.

Education:

• Minimum two years’ experience as a Steward

• Able to read, write, and follow written and verbal instructions.

• Able to work weekends, Holidays, and pre-planned special events.

R Resident Rights Responsibilities and HIPAA:

• Ensure that the resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights, including the right to wage complaints, are well established and always maintained.

• Maintain the confidentiality, privacy, and security of all residents Protected Health Information (PHI). Sharing protected information about a resident is a violation of the Health Insurance Portability and Accountability Act (HIPAA).

• Preserve the confidentiality and security of health information as required by the Health Insurance Portability and Accountability Act (HIPAA), whether on paper, electronically, verbally or any other format.

• Keep confidential information of any kind concerning matters relating to my work or services for Penick Village, including confidential resident information that is not protected by HIPAA.

• Will immediately report any known or suspected violation of the privacy or security of Private Health Information to the Penick Village Privacy Officer.

• Understand that, to the fullest extent possible, I will be limited to only the resident information necessary to execute my specific job duties.

Expectation for Compliance in Job Performance:

• Compliance is part of the job and is a condition of employment.

• Adherence to the Code of Conduct is part of the Performance Assessment.

• Annual Compliance Education is mandatory.

• The Code of Conduct Attestation must be signed at hire and annually.

Attendance and Punctuality:

Gives proper notice when late or absent.

Requests time off in writing per policy.

Work week that includes weekends and Holidays.

May include overtime for scheduled coverage and special events

Safety:

• General safety.

• Personnel Protective Equipment – use PPE as necessary for the job duty being performed.

Reports on unsafe working conditions, such as wet floors, exposed wires, blocked doorways, obstructions to fire extinguishers, etc.

Working Conditions:

• Works in the kitchen area as well as throughout all areas of the facility.

• Moves intermittently during working hours.

• Is subject to frequent interruptions.

• Is involved with residents, associates, visitors, family members, government agency personnel, etc. under all conditions and circumstances.

• Is subject to hostile and emotionally upset resident, family members, associates, and visitors.

• Works beyond normal working hours and on weekends and holidays when necessary.

• Is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.)

• Attends and participates in continuing educational programs.

• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, plastics, synthetics, disinfectants, and other potential contaminants.

• May be subject to the handling of and exposure to hazardous chemicals.

Physical and Sensory Requirements:

Must be able to move intermittently throughout the workday.

Must be able to cope with the mental and emotional stress of the position.

Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.

Must function independently and have flexibility, personal integrity, and the ability to collaborate effectively with residents, personnel, and support agencies.

Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.

Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the facility.

Must be able to push, pull, move, and/or lift a minimum of 5 pounds to a minimum height of five feet and be able to push, pull, move, and/or carry such weight a minimum distance of five feet.

May be necessary to assist in the evacuation of residents during emergencies.

Sitting 1-2 hours per 8-hour shift. Alternates frequently to standing or walking.

Standing: 2-3 hours per 8-hour shift. Alternates frequently to walking and occasionally to sitting.

Walking 4-5 hours per 8-hour shift. Alternates frequently to standing and occasionally to sitting.

Lifting 1-10 lbs. Continuously

Crawling: Rarely

Climbing: Rarely

Reaching: Frequently

Grasping: Frequently

Fine Manipulation: Continuously

(Frequency: Never=0%; Rarely=1-10%; Occasionally=11=33%; Frequently = 34-66%; Continuously = 67 % )