What are the responsibilities and job description for the Sr. Product Manager, Services position at Penguin Solutions?
At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.
Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.
Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.
At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.
Job Overview
We are seeking a Senior Product Manager, Services to define and scale our Services portfolio supporting our AI Factory Platform strategy.
This role will lead the strategy, design, and commercialization of services offerings across the AI lifecycle - from initial implementation and integration through ongoing operations and optimization. You will shape how customers successfully design, build, deploy, and manage AI factories, ensuring measurable outcomes and long-term value.
You will work cross-functionally with engineering, sales, delivery, and partners to develop repeatable, high-impact service solutions that accelerate customer adoption and operational success at scale.
Responsibilities
This is an onsite or hybrid position in Maynard, MA.
Travel
Less than 10%
Compensation & Benefits
The base pay range that the Company reasonably expects to pay for this position in Maynard, MA is $150,000 – 170,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Inclusion & Belonging Statement
We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.
Equal Opportunity Statement
We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.
Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.
Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.
At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.
Job Overview
We are seeking a Senior Product Manager, Services to define and scale our Services portfolio supporting our AI Factory Platform strategy.
This role will lead the strategy, design, and commercialization of services offerings across the AI lifecycle - from initial implementation and integration through ongoing operations and optimization. You will shape how customers successfully design, build, deploy, and manage AI factories, ensuring measurable outcomes and long-term value.
You will work cross-functionally with engineering, sales, delivery, and partners to develop repeatable, high-impact service solutions that accelerate customer adoption and operational success at scale.
Responsibilities
- Define and own the services product strategy and roadmap aligned to the AI Factory Platform
- Develop scalable offerings across:
- Professional services (design, deployment, integration)
- Managed services (operations, monitoring, optimization)
- Lifecycle services (support, upgrades, and performance tuning)
- Drive standardization and repeatability of service delivery for AI/HPC environments
- Partner with delivery teams to ensure services are operationally scalable and margin-conscious
- Collaborate with sales and marketing on packaging, positioning, and pricing of services
- Translate customer and market requirements into clear service definitions and SLAs
- Establish KPIs to measure adoption, customer outcomes, and service performance
- Engage directly with strategic customers and partners to refine offerings and accelerate growth
- BS/BA in Computer Science, Engineering, or a related field. MBA preferred.
- 7 years of product management experience in services, infrastructure, or enterprise technology
- Strong understanding of professional and managed services models
- Experience with AI/ML infrastructure, HPC, cloud, or data center environments
- Ability to translate technical solutions into commercially viable service offerings
- Proven track record of launching and scaling customer-facing service portfolios
- Strong cross-functional leadership and communication skills
- Experience with as-a-service or consumption-based models
- Familiarity with GPU infrastructure, Kubernetes, or large-scale distributed environments
- Background working with enterprise or hyperscaler customers
This is an onsite or hybrid position in Maynard, MA.
Travel
Less than 10%
Compensation & Benefits
The base pay range that the Company reasonably expects to pay for this position in Maynard, MA is $150,000 – 170,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Inclusion & Belonging Statement
We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.
Equal Opportunity Statement
We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.
Salary : $150,000 - $170,000