What are the responsibilities and job description for the Senior Product Owner - Payment Integrity position at Penguin Ai?
Your Epic Quest as Our Payment Integrity Senior Product Owner
You will own product development across payment integrity, claims workflows, denials, audits, and operational automation. This is a hands‑on product leadership role for someone who understands payer/provider operational realities and can translate complex claims processes into scalable, usable, AI‑enabled software. You’ll work across engineering, AI/ML, design, operations, and customers to define strategy, requirements, and execution priorities that drive measurable operational impact.
Your Day-to-Day Superpowers: What You’ll Actually Do:
You'll Waddle With Us If
Who We Are: The Penguin Ai Rebellion!
We’re not your average AI company - and we don’t want average teammates. Penguin Ai was founded by healthcare veterans who knew the system needed more than hype and half-baked algorithms. We built an AI platform that actually works in healthcare - across Prior Auth, HCC Coding, and all those soul-crushing workflows no one brags about. Our platform is fast to implement (think: 60 days), reduces administrative costs up to 40%, and makes payers look like heroes without writing a line of code.
This is AI for the real world of healthcare. And just to put a fine point on it: powerhouses like Snowflake and AWS don't just partner with anyone. Their trust in our platform speaks volumes about our robust, scalable, and secure technology.
Our audacious vision was first ignited by our CEO Fawad Butt, whose leadership as Chief Data Officer at both Optum and Kaiser Permanente gave him oversight of healthcare data representing nearly 75% of American lives. So, he didn't just see the problem; he lived it. Fawad understood that healthcare AI couldn't be a bandage - it had to be a purpose-built, battle-ready solution, meticulously crafted for the intricate, human-first world of medicine, not some hastily retrofitted industry software.
So with Fawad, who else is steering this iceberg? A dream team boasting over 150 years of combined, hard-won healthcare experience! We're talking about heavy hitters like Kishore, Mark, Peter and Terry… who all bring different successes & expertise from AI & healthcare. These aren't just impressive resumes; they're the architects and masterminds behind a platform that doesn't just process data – it genuinely understands healthcare's pulse.
We're growing faster than a penguin on a waterslide and we’re always on the hunt for customer-obsessed problem-solvers to help our clients unlock the full potential of their AI investments.
This isn’t some futuristic sci-fi movie set, this is AI for the real, gritty, essential world of healthcare where speed & data matter.
You will own product development across payment integrity, claims workflows, denials, audits, and operational automation. This is a hands‑on product leadership role for someone who understands payer/provider operational realities and can translate complex claims processes into scalable, usable, AI‑enabled software. You’ll work across engineering, AI/ML, design, operations, and customers to define strategy, requirements, and execution priorities that drive measurable operational impact.
Your Day-to-Day Superpowers: What You’ll Actually Do:
- Own product initiatives for payment integrity and claims operations: roadmap, prioritization, and cross‑functional delivery
- Translate complex operational workflows into intuitive UX, clear user stories, and robust feature specs
- Partner with engineering and AI/ML to design scalable connectors, APIs, ETL, and automation patterns for claims and payment systems
- Lead customer discovery, workflow analysis, and validation sessions with operational end users
- Define and shape AI‑enabled automation capabilities (copilots, decisioning, workflow orchestration) for claims and payment flows
- Drive integrations and implementation coordination with healthcare data and workflow systems (837/835, X12, HL7/FHIR familiarity helpful)
- Instrument operational KPIs and analytics to measure impact (time‑to‑resolve, leakage recovered, denial overturn rates)
- Build processes and docs for scalable product and operational execution as the company grows
- Proven product owner/manager experience shipping workflow‑heavy enterprise SaaS (3–7 years in product roles)
- Deep understanding of healthcare claims, payment integrity, denials, audits, or revenue cycle workflows
- Strong product instincts and ability to convert operational complexity into simple UX and clear requirements
- Technical fluency with APIs, integrations, and data systems; comfortable collaborating with engineers and ML teams
- Experience running customer discovery, workshops, and operational usability sessions
- Excellent written/verbal communication and stakeholder management across customers, ops, and engineering
- You’ve delivered AI or automation projects that deliver measurable undeniable impact
- You've not just survived but thrived in the beautiful chaos of a high-growth startup
- Direct experience at payment integrity, RCM, payer, or provider revenue cycle organisations
- Familiarity with interoperability/transaction standards (X12, 837/835, HL7/FHIR)
- Experience working with AI/ML, or automation products (or collaborating closely with AI teams)
- Experience creating wireframes, workflow diagrams, or interactive prototypes (Figma, Miro, etc.)
- Comfortable with analytics and operational KPIs
You'll Waddle With Us If
- You like your coffee with a side of delightful chaos
- You're fuelled by complexity and obsessed with delivering amazing results
- You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives
- You believe implementation isn’t a handoff; it’s the start of an epic, trusted partnership!
- A Bachelor's degree in a related field preferred; demonstrable product and domain experience of valued above all
- Competitive salary: We reward greatness!
- Medical, vision, and dental coverage: Keep you healthy and smiling
- Generous vacation policy and company holidays: Recharge and conquer!
- A front-row seat in one of healthcare's most exciting AI companies – witness history in the making
Who We Are: The Penguin Ai Rebellion!
We’re not your average AI company - and we don’t want average teammates. Penguin Ai was founded by healthcare veterans who knew the system needed more than hype and half-baked algorithms. We built an AI platform that actually works in healthcare - across Prior Auth, HCC Coding, and all those soul-crushing workflows no one brags about. Our platform is fast to implement (think: 60 days), reduces administrative costs up to 40%, and makes payers look like heroes without writing a line of code.
This is AI for the real world of healthcare. And just to put a fine point on it: powerhouses like Snowflake and AWS don't just partner with anyone. Their trust in our platform speaks volumes about our robust, scalable, and secure technology.
Our audacious vision was first ignited by our CEO Fawad Butt, whose leadership as Chief Data Officer at both Optum and Kaiser Permanente gave him oversight of healthcare data representing nearly 75% of American lives. So, he didn't just see the problem; he lived it. Fawad understood that healthcare AI couldn't be a bandage - it had to be a purpose-built, battle-ready solution, meticulously crafted for the intricate, human-first world of medicine, not some hastily retrofitted industry software.
So with Fawad, who else is steering this iceberg? A dream team boasting over 150 years of combined, hard-won healthcare experience! We're talking about heavy hitters like Kishore, Mark, Peter and Terry… who all bring different successes & expertise from AI & healthcare. These aren't just impressive resumes; they're the architects and masterminds behind a platform that doesn't just process data – it genuinely understands healthcare's pulse.
We're growing faster than a penguin on a waterslide and we’re always on the hunt for customer-obsessed problem-solvers to help our clients unlock the full potential of their AI investments.
This isn’t some futuristic sci-fi movie set, this is AI for the real, gritty, essential world of healthcare where speed & data matter.