Sr. UX Product Strategist

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a Sr. UX Product Strategist to work onsite at our Tysons, Virginia location.  The primary purpose of this role is to lead the design of intuitive, scalable, and brand-aligned digital experiences across PenFed’s consumer banking platforms. The incumbent will ideally be a strategic designer who combines strong systems thinking with the ability to deliver production-ready Figma designs. This role plays a critical part in defining how millions of members interact with digital services such as onboarding, payments, card management, and more. This role benefits from experience in regulated digital environments such as banking or fintech, fluency in usability heuristics and accessibility standards, and the ability to work across product, engineering, and compliance teams to deliver member-centered solutions that scale.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Define UX strategies that translate member behaviors and business objectives into clear design direction.

• Design end-to-end experiences for high-value digital workflows including onboarding, funds transfer, and account servicing.

• Deliver complete Figma artifacts—flows, wireframes, prototypes, and visual comps—for handoff and review.

• Apply accessibility (WCAG) and usability standards throughout the design lifecycle to ensure inclusive experiences.

• Conduct or synthesize member research and behavior analysis to inform decision-making.

• Identify and address usability risks early in the design process using heuristic evaluation and feedback loops.

• Contribute to and extend PenFed’s enterprise design system, including component usage and documentation.

• Align closely with engineers to validate feasibility, ensure implementation fidelity, and support agile delivery.

• Present design rationale and trade-offs clearly to product, engineering, and business stakeholders.

• Support continuous experience improvement through iterative design informed by testing, analytics, and feedback.

Equivalent combination of education and experience is considered.

• 6 years of experience in UX, product design, or experience strategy in digital banking, fintech, or other regulated industries.
• Strong portfolio showing end-to-end design leadership, problem framing, and measurable member or business impact.
• Proficiency in Figma with the ability to independently produce complete design packages ready for implementation.
• Deep knowledge of human-centered design, usability heuristics, and interaction patterns.
• Demonstrated experience designing for accessibility with adherence to WCAG 2.x standards.
• Familiarity with complex digital journeys in consumer financial services such as account opening, money movement, or card servicing.
• Experience working with or contributing to enterprise design systems in scalable product environments.
• Understanding of frontend technologies (e.g., HTML, CSS, component frameworks) and service-oriented architectures.
• Exposure to Salesforce Financial Services Cloud or composable Salesforce-based platforms preferred.
• Strong communication skills with a proven ability to align diverse stakeholders and explain design decisions clearly.
• Comfort working in agile and scaled agile product environments with cross-functional teams.
• Bachelor’s degree in Design, HCI, Psychology, or a related field (advanced degree is a plus).

Supervisory Responsibility

This position will supervise 3-4 contractors.

Licenses and Certifications

No additional licenses or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.