What are the responsibilities and job description for the EFT Specialist I position at PenFed Credit Union?
Job Overview
Responsibilities
- Review, process, and balance the debit and credit exceptions reports using the internal ACH application, following established departmental policies and complying with NACHA Rules.
- Review, process, and balance the returns of PenFed originated ACH transfers and payments.
- Perform End of Day Balancing for all outgoing ACH activity
- Maintain a complete, accurate, and balanced ledger of all transactions performed each day to ensure all monetary transactions reconcile with the Federal Reserve account.
- Research and resolve Regulation E claims and discrepancies for ACH.
- Respond to assigned correspondence and research requests received from other institutions or government agencies.
- Research and respond to requests received from other departments, branches, members.
- Perform monetary account maintenance actions on member loan and deposit accounts.
- Contact members to resolve complex payment and transfer problems.
- Research and resolve claims of misappropriated funds from government agencies.
- Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage, and all platforms used by the department.
- Validate ACH file transmission in FedLine
- Research and resolve discrepancies for International Wires transfers; respond to members within dictated time frames as determined by PenFed, and REG E regulations.
- Respond to assigned correspondence and research requests received from other departments, branches, members.
- Reconcile individual and GL transaction activity and balance the dept.
- Other duties as assigned by management.
- Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage and all platforms used by the department.
Qualifications
- High School Diploma or equivalent is required
- Minimum of one (1) year of experience with ACH or Wires preferred.
- Experience in analyzing and reviewing fraud trends is a plus.
- Proficient in Microsoft Word, Excel, or similar software programs to accomplish duties.
- Excellent verbal and written communication skills required
- Exceptional time management skills required.
- Ability to work in a fast-paced, phone queue/call environment.
- Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
- Ability to work in multiple systems to obtain account data and complete research and requests in a timely manner.
- Ability to present a consistently positive and professional presence over the phone.
- Ability to adapt and embrace changes in organization, processes and systems.
The anticipated starting hourly range for this role is $17.74 - $27.18.
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.
Benefits:
401K Plan, Health Insurance, Vacation & Paid Time OffSalary : $18 - $27